Hybrid IT Administrative Assistant - Helpdesk & Admin

Harvard Resource Solutions LLC; Troy (MI); Hybrid; USD 37,000 - 41,000; Full time

Job summary

Harvard Resource Solutions/Venteon is seeking an IT Administrative Assistant for our non-profit client in Troy on a temporary to direct hire basis. Hybrid schedule with Mondays and Fridays remote, in-office Tue-Thu; 36-hour work week 8:30am-5:00pm and 8:30am-12:30pm on Friday.

The role supports IT helpdesk, onboarding, documentation, purchases, and reporting using Microsoft 365, SharePoint, and other tools.

Qualifications

• High school diploma required; Associate's or Bachelor's degree in Business Administration, Information Technology, or a related field preferred.
• 3–5 years of administrative, operations, project coordination, or IT support experience.
• Proficiency with Microsoft 365 (Excel, Word, PowerPoint, Outlook, SharePoint, Microsoft 365 Admin); experience with platforms such as DocuSign, Zoom, Okta, Workday, Jira, Confluence, Asana, or similar business applications is preferred.
• Working knowledge of computer hardware, software, networking fundamentals, and emerging technologies, including AI tools.

Responsibilities

• Serve as the first point of contact for the IT Helpdesk by triaging support requests, resolving basic technical issues, and escalating complex networking or hardware concerns.
• Coordinate employee onboarding, offboarding, and transfers, including system access, equipment distribution, and account management while maintaining confidentiality.
• Manage IT documentation, SharePoint sites, software access, technology inventory, and departmental communications.
• Support IT projects by coordinating schedules, tracking milestones, maintaining documentation, and collaborating with cross-functional teams.
• Administer IT purchasing, vendor relationships, software renewals, contracts, budgets, and hardware/software inventory.
• Prepare reports, dashboards, presentations, and spreadsheets using Microsoft Excel and PowerPoint.
• Coordinate department meetings, travel, calendars, training materials, and other administrative functions.
• Deliver exceptional customer service by providing timely, professional support to employees, vendors, and business partners.
• Assist with end-user training and create instructional guides and documentation for IT processes and systems.

Skills

Microsoft 365 Suite

IT Support

Onboarding/Offboarding

Documentation

Vendor coordination

Education

Associate's or Bachelor's in Business Admin/IT or related field

Tools

Microsoft 365 Admin

SharePoint

DocuSign

Zoom

Okta

Workday

Jira

Confluence

Asana

Job description

Harvard Resource Solutions/Venteon is seeking an IT Administrative Assistant for our non-profit client in Troy on a temporary to direct hire basis. Hybrid schedule with Mondays and Fridays remote, in-office Tue-Thu; 36-hour work week 8:30am-5:00pm and 8:30am-12:30pm on Friday.

The role supports IT helpdesk, onboarding, documentation, purchases, and reporting using Microsoft 365, SharePoint, and other tools.