Desktop Deployment & Support Technician I

Acara Solutions, Inc.; Grand Prairie (TX); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

Acara Solutions is seeking a desktop support professional in Grand Prairie, Texas to replace and upgrade desktop systems, back up data, migrate user settings, and reconnect peripherals. You will troubleshoot hardware/software, validate functionality, and document installations for follow-up.

Strong Windows experience and PC setup skills are required. Responsibilities include running Desktop DNA, ensuring backups, and providing timely help desk support to users.

Qualifications

• 1 year of experience with basic technical hardware repair.
• 1 year of experience with setup and configuring PCs.
• 1 year of experience with desktop support.
• 2+ years Windows experience.

Responsabilités

• Identify and verify user data, profiles, and settings prior to migration.
• Troubleshoot issues and provide support through the Client's Help Desk.
• Ensure all data on existing desktop systems is backed up.
• Run Desktop DNA to capture and preserve user-specific settings.
• Replace existing desktop systems with new desktop equipment.
• Reconnect and migrate peripherals, including scanners and printers.
• Restore user data, profiles, and user-specific settings to the new desktop.
• Validate that all hardware, peripherals, and applications are functioning correctly.
• Rotate technicians through opportunities to perform rework and install non-standard hardware or software.
• Document completed activities, issues encountered, and any items requiring follow-up.

Connaissances

Desktop support

Windows experience

PC setup & configuration

Hardware repair

Formation

High School Diploma or GED

Description du poste

Acara Solutions is seeking a desktop support professional in Grand Prairie, Texas to replace and upgrade desktop systems, back up data, migrate user settings, and reconnect peripherals. You will troubleshoot hardware/software, validate functionality, and document installations for follow-up.

Strong Windows experience and PC setup skills are required. Responsibilities include running Desktop DNA, ensuring backups, and providing timely help desk support to users.