IT Account Manager: SMB Growth & Client Success

GadellNet Consulting Services, LLC.; St. Louis (MO); Vor Ort; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health, vision, and dental insurance.

Paid time off, including parentalLeave

Flexible work environment.

Access to mental health services.

Employee matching donation program.

401k and employer matching.

Zusammenfassung

GadellNet Consulting Services in Missouri is seeking an Account Manager to champion client success and drive account growth across SMB clients. You will serve as the liaison between clients and GadellNet teams, translating IT concepts into compelling business value.

Leverage 2–5 years of account management or MSP experience to nurture relationships with executives, conduct quarterly business reviews, and identify opportunities for transformative IT solutions.

Qualifikationen

• 2–5 years in account management, client success, or consultative sales.
• Experience in IT consulting or MSP environment preferred.
• Ability to translate technical concepts into plain-English business value.
• Strong written, verbal, and presentation skills.
• Bachelor's degree or equivalent experience.

Aufgaben

• Onboarding & Lifecycle: Manage the client onboarding process from contract signing to operational handoff.
• Strategic Mindset: Partner with clients to build IT roadmaps, budgets, forecasts, and asset management plans.
• Account Growth: Identify opportunities and sell transformative IT solutions that drive business value for clients.
• Business Reviews: Conduct 100% of Quarterly Business Reviews (QBRs) for all Silver and Gold tier clients.
• Cross-Functional Liaison: Act as the primary bridge between clients, operations, and engineering to ensure business-IT alignment and high customer satisfaction.
• Retention & Renewals: Own client retention, contract renewals, price increases, and service level (SLA) tracking.
• Issue Resolution: Partner with the service delivery team to manage escalations, resolve trouble tickets, and develop "Handle with Care" plans for at-risk clients.
• Administration: Manage daily administrative tasks including invoice approval, ticket management, and client documentation.

Kenntnisse

Account management

IT infrastructure knowledge

Relationship building

Communication

Conflict resolution

Adaptability

Ausbildung

Bachelor's degree in Business, Communications, Information Technology, or related field

Jobbeschreibung

GadellNet Consulting Services in Missouri is seeking an Account Manager to champion client success and drive account growth across SMB clients. You will serve as the liaison between clients and GadellNet teams, translating IT concepts into compelling business value.

Leverage 2–5 years of account management or MSP experience to nurture relationships with executives, conduct quarterly business reviews, and identify opportunities for transformative IT solutions.