Strategic IT Account Manager for SMBs

GadellNet Consulting Services, LLC; St. Louis (MO); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health, vision, and dental insurance

Paid time off (PTO) including parental

Flexible work environment

Access to mental health services

Employee matching donation program

401k with employer matching

Résumé du poste

GadellNet Consulting Services, a Midwest IT company, is seeking an Account Manager to champion client success, retention, and growth for SMB clients. You will liaise between clients and GadellNet teams to build IT roadmaps and translate technical concepts into business value.

The role emphasizes relationship building, strategic account management, and cross-functional collaboration to ensure high customer satisfaction and renewal growth.

Qualifications

• Experience: 2–5 years in account management, client success, or consultative sales. Experience in an IT consulting or Managed Service Provider (MSP) environment is strongly preferred.
• Technical Acumen: Baseline knowledge of IT infrastructure (servers, networks, cloud) with the ability to translate technical concepts into plain-English business value.
• Relationship Building: Proven ability to build trusted, long-term relationships with SMB clients and executive-level decision-makers.
• Communication: Exceptional written, verbal, and presentation skills with a natural ability to build rapport.
• Conflict Resolution: Strong issue-management skills; confident in engaging the right internal resources to strategically resolve challenges.
• Adaptability: Highly detail-oriented and organized; thrives under pressure and adapts quickly to changing priorities in a fast-paced environment.
• Education: Bachelor's degree in Business, Communications, Information Technology, or a related field (equivalent experience considered).

Responsabilités

• Onboarding & Lifecycle: Manage the client onboarding process from contract signing to operational handoff.
• Strategic Mindset: Partner with clients to build IT roadmaps, budgets, forecasts, and asset management plans.
• Account Growth: Identify opportunities and sell transformative IT solutions that drive business value for clients.
• Business Reviews: Conduct 100% of Quarterly Business Reviews (QBRs) for all Silver and Gold tier clients.
• Cross-Functional Liaison: Act as the primary bridge between clients, operations, and engineering to ensure business-IT alignment and high customer satisfaction.
• Retention & Renewals: Own client retention, contract renewals, price increases, and service level (SLA) tracking.
• Issue Resolution: Partner with the service delivery team to manage escalations, resolve trouble tickets, and develop "Handle with Care" plans for at-risk clients.
• Administration: Manage daily administrative tasks including invoice approval, ticket management, and client documentation.

Connaissances

Account management

IT knowledge

Relationship building

Communication

Conflict resolution

Adaptability

Formation

Bachelor's degree in Business, Communications, Information Technology, or a related field

Outils

MSP experience

IT infrastructure familiarity

Description du poste

GadellNet Consulting Services, a Midwest IT company, is seeking an Account Manager to champion client success, retention, and growth for SMB clients. You will liaise between clients and GadellNet teams to build IT roadmaps and translate technical concepts into business value.

The role emphasizes relationship building, strategic account management, and cross-functional collaboration to ensure high customer satisfaction and renewal growth.