ISSS Student Advisor (Student)

American University; Washington; On-site; USD 25,000 - 28,000; Part time

Job summary

American University’s International Student & Scholar Services is seeking a friendly, organized student to join our team as an ISSS Student Advisor. This role provides customer service to international students, supports admin tasks, and helps run office operations with a proactive, problem-solving approach.

The position is on-campus, part-time (20 hours/week), with attention to immigration matters, access to campus resources, and collaboration with a diverse student body.

Qualifications

• Currently enrolled as a student at American University.
• Strong cross-cultural communication and interpersonal skills.
• Punctuality and time management skills.
• Attention to detail.
• Professional work ethic.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and email management.

Responsibilities

• Greet and assist international students and visitors with general immigration, cultural, and adjustment inquiries in a professional and welcoming manner.
• Answer phone calls, respond to emails, and manage the front desk area.
• Provide information about campus resources, programs, and services available to international students.
• Assist with the immigration document creation process through the evaluation of financial documents and updating sensitive student files in the office database (Sunapsis).
• Support the preparation and distribution of informational materials and documents.
• Help organize and participate in events and activities hosted by ISSS.
• Perform other administrative duties as assigned.

Skills

Cross-cultural communication

Interpersonal skills

Punctuality

Time management

Attention to detail

Professional work ethic

Independent and team work

Email management

Education

Currently enrolled as a student at American University

Tools

Microsoft Office Suite

Job description

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University’s Office of Financial Aid.

Department:

International Student & Scholar Services

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

The International Student & Scholar Services Office at American University is seeking a friendly, organized, and reliable student to join our team as an ISSS Student Advisor. This role is essential in providing excellent customer service to international students and visitors, assisting with administrative tasks, and supporting the overall operations of the office. The ideal candidate will serve as the eyes and ears in detecting international student issues, anticipating problems, and proposing solutions. Our office is keen on seeking student perspectives to assist in enhancing the effectiveness of our services and ensuring they align with international student needs.

Essential Functions:

• Greet and assist international students and visitors with general immigration, cultural, and adjustment inquiries in a professional and welcoming manner.
• Answer phone calls, respond to emails, and manage the front desk area.
• Provide information about campus resources, programs, and services available to international students.
• Assist with the immigration document creation process through the evaluation of financial documents and updating sensitive student files in the office database (Sunapsis).
• Support the preparation and distribution of informational materials and documents.
• Help organize and participate in events and activities hosted by ISSS.
• Perform other administrative duties as assigned.

Position Type/Expected Hours of Work:

• Part-time.
• 20 hours per week.

Salary Range:

• $18.40 per hour.

Required Education and Experience:

• Currently enrolled as a student at American University.
• Strong cross-cultural communication and interpersonal skills.
• Punctuality and time management skills.
• Attention to detail.
• Professional work ethic.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and email management.

Preferred Education and Experience:

• Previous customer service or administrative experience is a plus.
• Multilingual skills are an advantage but not required.
• Experience in F-1/J-1 immigration status preferred.
• Proficiency in using Canva as a graphic design tool is a plus.

Additional Eligibility Qualifications:

• Flexible hours, with a commitment of at least 10-15 hours per week and three days of physical presence in ISSS.
• Availability to work during office hours as the ISSS office is open Monday to Friday, 9am to 5pm.
• Interested candidates are strongly encouraged to attach a resume and a brief cover letter outlining their qualifications and interest to their application.
• Immigration regulations limit employment eligibility for students on F-1 and J-1 visas. They can only work on campus for 20 hours/week while school is in session and more hours during school breaks.

Other Details

• This position is available only to enrolled American University students.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.
• Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively “Protected Bases”) in its programs and activities.