University Event Scheduling Assistant (Student) (FWS)

The Chronicle Of Higher Education, Inc.; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Job summary

American University is seeking a friendly, detail-oriented student to join University Event Scheduling as a part-time Scheduling Assistant. The role involves processing space reservations in the EMS system, handling inquiries via email and phone, and supporting various operational tasks on campus.

The position offers hands-on experience with event scheduling and campus operations. It requires availability for about 15 hours per week and is limited to enrolled students, with Federal Work Study

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication abilities.
• Ability to process large amounts of information and work with technology.

Responsibilities

• Provide front-line office coverage via phone, email, and in-person.
• Review and process space requests in EMS with policy awareness.
• Communicate with event organizers, offering alternatives and coordinating with schedulers.
• Assist with managing user access and data updates in EMS.

Skills

Organizational skills

Customer service

Communication

Attention to detail

Tech-savvy

Tools

EMS scheduling system

Job description

Work Where You Learn: Build Experience, Grow Skills, andContribute to Your University Community.

This position isavailable only to enrolled American University students.

Most student positions at American University are eligible touse Federal Work Study (FWS) awards, with a few exceptions. FWSfunds cannot be applied to janitorial, construction, partisan orsectarian positions. For information or questions regarding FWSfunds, please contact American University's Office of FinancialAid.

Department

University Event Scheduling

Time Type

Part time

FLSA Status

Non-Exempt

Job Description

Summary

University Event Scheduling is seeking a friendly, detail-orientedstudent to join our team! This part-time position offers hands-onexperience with event scheduling systems and campus operations. Asa student scheduling assistant, you will help process and managespace reservations through the EMS scheduling system, respond toemails and phone calls from event organizers, and support a varietyof operational and database maintenance tasks.

Essential Functions

• Provide front-line office coverage, including answering themain phone line, responding to general inquiries, and welcomingwalk-in guests.
• Review and process space requests in the EMS scheduling system,paying strict attention to University space policies and schedulingrestrictions.
• Communicate with clients via email and phone about questions orconcerns related to their event requests, offering alternatives andcoordinating with campus schedulers as needed.
• Assist with managing user access and data updates in EMS.

Position Type/Expected Hours of Work

• Part-time.
• 15 hours per week.

Salary Range

• $18.40 per hour.

Required Education and Experience

• Strong organizational skills, attention to detail, andcommitment to producing quality work.
• Excellent customer service and communication skills.
• Interest and ability to work with technology and process largeamounts of information.
• Professionalism and the ability to work independently andcollaboratively.

Preferred Education and Experience

• Preference for candidates who can commit to at least one fullacademic year (excluding summers); a two-year commitment ispreferred.

Other Details

• This position is available only to enrolled AmericanUniversity students.
• Please note this job announcement is not designed to cover orcontain a comprehensive listing of activities, duties orresponsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any timewith or without notice.
• American University is an E-Verify employer.
• Visit https://www.american.edu/hr/ for additional informationabout American University employment and benefits.

American University is an equal opportunity, affirmative actioninstitution that operates in compliance with applicable laws andregulations. The university does not discriminate on the basis ofrace, color, national origin, religion, sex (including pregnancy),age, sexual orientation, disability, marital status, personalappearance, gender identity and expression, familyresponsibilities, political affiliation, source of income, veteranstatus, an individual's genetic information or any other basesunder federal or local laws (collectively "Protected Bases") in itsprograms and activities.