ISS Student Assistant

Berklee College of Music; Boston (MA); On-site; USD 19,000 - 28,000; Part time

Job summary

Berklee College of Music in Boston offers on-campus student employment through the Center for Student Advising and Success. This role supports ISS operations, processes I-20s, OPT applications, and communicates with students to ensure compliance and timely updates.

You will manage advisor paperwork, email accounts, and data entry in ISSM and Colleague, while maintaining confidentiality and collaborating with Advisors and staff.

Qualifications

• Maintains confidentiality and professionalism.
• Detail-oriented and meticulous in handling documents and records.
• Takes initiative and follows directions effectively.
• Excellent oral and written communication skills.
• Works well independently and as part of a team.
• Thrives in a fast-paced environment and manages multiple tasks.

Responsibilities

• Manage and organize daily Advisor paperwork (download and print I-20s, distribute to issuing Advisor).
• Manage ISSM and ISS Assistant email accounts; respond to notices from USCIS.
• Process OPT work permits and related cards; handle Social Security cards as they arrive.
• Prepare I-20s and update ISSM/Colleague databases; notify students for pick-up.
• Data entry and check-in processing in ISSM and Colleague around arrival and orientation.
• Assist during semester check-in and provide constructive feedback and initiative.

Skills

Detail-oriented

Communication

Tech proficiency

Time management

Problem solving

Team player

Multitasking

Education

Current Berklee student

Enrolled at least half-time

Tools

ISSM database

Colleague

Job description

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:
Current student at Berklee College of Music or Boston Conservatory at Berklee.
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program.
Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester.
This exception does not apply to fall or spring semesters.
Have a valid United States Social Security Number (SSN).
Remain in “valid” Visa status as applicable.
A minimum 2.0 cumulative GPA.
Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
Federal Work Study student may apply.
In good disciplinary standing.
Must be located in the U.S.
For complete program details, please go to our website: www.berklee.edu/se.

Division Description

The Center for Student Advising and Success provides academic support for students through a variety of services including International Student Services, Academic Advising, Study Abroad, Core Music Tutoring, Disability Services, Office of the Registrar, and Retention and Student Success.

Duties & Responsibilities

Essential Duties & Responsibilities

• Manage and organize daily Advisor paperwork (download and print I-20s, and distribute I-20s to the issuing Advisor)
• Manage ISS and ISS Assistant email accounts
• Email students regarding notices from the USCIS
• Process OPT (work permit) applications
• Process OPT cards and Social Security cards that arrive at ISS
• Prepare I-20s and complete ISSM database tasks which notify students about pick up
• Scan documents and attach to the ISSM database
• Help Advisors with project research
• Data entry and check-in processing in ISSM and Colleague – prior to new student arrival, during the orientation week and until ISS has collected at the entering students immigration information
• Assist during semester check in
• Providing/taking constructive feedback, taking initiative, and make suggestions.

CSAS Responsibilities

• Answering phones, screening calls, and checking/logging voicemail
• Monitors ticketing system for unresolved phone messages, and respond appropriately
• Provides frontline coverage as needed

Knowledge & Skills/Requirements

• Maintains confidentiality, professionalism
• Detail-oriented
• Takes initiative/direction
• Effective oral and written communication skills
• Works well independently and as a team player
• Excels in fast-paced environment, multitasking
• Technologically proficient
• Prioritization and time management
• Creative problem-solving skills, resourceful
• Particular consideration will be given to international students

Pay Rate: 16.97

Hiring Manager: Denysha Jackson

The Student Employment program provides opportunities for you to work part-time on campus, thereby helping you to meet some of your living expenses. With more than 900 positions ranging from 10 to 15 hours of work per week, as well as daily opportunities for project-based temporary employment, student employment is a great opportunity for professional and educational growth.