iSOC Security Coordinator — On-Site with Training Provided

Interface Security Systems LLC; St. Louis (MO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Uncapped referral bonuses

Training provided

Performance monthly bonus up to $100

Job summary

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites with advanced two-way audio/video tech. You will perform remote security checks, assist customers, and coordinate responses during openings, closings, and urgent events.

Training is provided and a dynamic, tech-driven environment awaits. The role emphasizes strong communication, multi-tasking in a fast-paced center, and adherence to security procedures while supporting 24/7 operations and dispatch procedures when

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing areas for potential security vulnerabilities and unusual activities.
• Conduct virtual security escorts to safeguard customers during business openings/closings or on customer request.
• Answer inbound calls to resolve, escalate, or support security and system-related inquiries from customers, employees, and vendors.
• Maintain accurate records in the system of record and comply with applicable policies.

Skills

Customer service

Communication

Active listening

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites with advanced two-way audio/video tech. You will perform remote security checks, assist customers, and coordinate responses during openings, closings, and urgent events.

Training is provided and a dynamic, tech-driven environment awaits. The role emphasizes strong communication, multi-tasking in a fast-paced center, and adherence to security procedures while supporting 24/7 operations and dispatch procedures when