iSOC Security Monitoring Coordinator

Interface Systems; Ascalon (MO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Uncapped referral bonuses

Monthly performance bonus up to $100

Shift differential: evenings/overnight

Job summary

Interface Systems is seeking an iSOC Coordinator to monitor customer sites using advanced two-way audio/video surveillance. Responsibilities include remote security checks, escorting customers during openings and closings, and handling inquiries from customers, employees, and vendors in a fast-paced environment.

The role offers on-site hours 9:00am–1:30pm, training provided, and opportunity for growth through the iSOC levels.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Ability to maintain a calm and positive demeanor in high pressure situations.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing areas for vulnerabilities.
• Conduct virtual security escorts during openings, closings, or upon customer request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity or instructions, including contacting customers or dispatching emergency services.
• Answer inbound calls to resolve, escalate, or support security and system inquiries.
• Maintain accurate records and documentation in the system of record.

Skills

Customer service

Call center

Dispatch

Security

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking an iSOC Coordinator to monitor customer sites using advanced two-way audio/video surveillance. Responsibilities include remote security checks, escorting customers during openings and closings, and handling inquiries from customers, employees, and vendors in a fast-paced environment.

The role offers on-site hours 9:00am–1:30pm, training provided, and opportunity for growth through the iSOC levels.