iSOC Level 3 Coordinator — Real-Time Security & Escalations

Interface Systems, LLC; St. Louis, Northern (MO, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Full benefits on day 1

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

24/7 operations environment

Job summary

Interface Systems, LLC, on-site in St. Louis, seeks a Level 3 iSOC Coordinator to manage real-time security events with live two-way audio/video interactions and rapid decision-making.

The role emphasizes alarm verification, video monitoring, and authoritative communication with customers and emergency services, with growth within a 24/7 operations environment.

Shift 3:00pm-11:30pm; starting pay $22/hour plus differential; full benefits from Day 1.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism.

Responsibilities

• Perform remote security checks/ virtual tours of client locations.
• Communicate with customers using two-way audio/video surveillance technology.
• Take action based on severity, including contacting emergency services as needed.
• Answer inbound calls to resolve, escalate, or support security inquiries.
• Maintain records and document the system of record and generate reports.

Skills

Communication

Active listening

Customer service

Security experience

Education

High school diploma or GED

Tools

MS Office

Job description

Interface Systems, LLC, on-site in St. Louis, seeks a Level 3 iSOC Coordinator to manage real-time security events with live two-way audio/video interactions and rapid decision-making.

The role emphasizes alarm verification, video monitoring, and authoritative communication with customers and emergency services, with growth within a 24/7 operations environment.

Shift 3:00pm-11:30pm; starting pay $22/hour plus differential; full benefits from Day 1.