ISO 9001 Quality Architect & Customer-Impact Lead

Standard Printing Company of Canton; Canton (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hiring bonus

Health benefits on day one

401(k) match

Job summary

Standard Printing Company in Canton, Ohio is seeking a Quality Manager to lead the build-out of an ISO 9001 quality management system and own customer complaint resolution. This role partners with leadership and production to mature processes, documentation, and audit readiness.

You will drive CAPA programs, train operators in quality standards, and serve as the primary contact for quality concerns across departments, delivering timely, well-documented investigations and actions.

Qualifications

• 3–5 years of experience in manufacturing or printing quality management.
• Experience building out or maturing an ISO 9001 quality management system (not just maintaining one) strongly preferred.
• Demonstrated ability to manage customer complaint resolution with professionalism and speed.
• Knowledge of ISO 9001 systems and quality documentation practices.
• Strong communication and leadership skills, with the ability to influence across departments without direct authority.
• Proficient in Microsoft Office; experience with ERP or QMS systems preferred.
• ISO 9001 Internal Auditor or Six Sigma certification a plus.

Responsibilities

• Lead the continued build-out and maturation of Standard Printing Company’s developing ISO 9001 Quality Management System, including processes, documentation, and audit readiness.
• Own the customer complaint resolution process end-to-end, delivering prompt investigations, root-cause analysis, and clear written responses to customers and internal stakeholders.
• Serve as the primary point of contact for sales on quality-related customer concerns, providing fast turnaround and consistent follow-up.
• Establish and maintain document control, calibration records, and quality documentation needed to support ISO certification.
• Lead internal and external audits as the ISO system matures.
• Partner with leadership and production to develop and implement effective corrective and preventive actions (CAPA).
• Train and mentor production operators in quality processes and visual inspection techniques.
• Collaborate with shift leads to ensure consistent quality standards across departments.
• Drive continuous improvement initiatives to reduce waste, defects, and rework.

Skills

ISO 9001 knowledge

Quality management

Root cause analysis

Documentation

Cross-functional collaboration

Tools

Microsoft Office

ERP systems

QMS systems

Job description

Standard Printing Company in Canton, Ohio is seeking a Quality Manager to lead the build-out of an ISO 9001 quality management system and own customer complaint resolution. This role partners with leadership and production to mature processes, documentation, and audit readiness.

You will drive CAPA programs, train operators in quality standards, and serve as the primary contact for quality concerns across departments, delivering timely, well-documented investigations and actions.