Quality & Continuous Improvement Lead (ISO 9001)

DSJ Global; Columbus (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

DSJ Global in Columbus, OH is seeking a Customer Quality & Continuous Improvement leader to own the QMS, drive ISO 9001 compliance, and lead internal audits. You will define KPIs, lead root cause analysis, and push Lean initiatives across a distribution network.

In this role you will collaborate with Operations, Transportation, IT, Customer Service, and Procurement to ensure accurate data, effective controls, and continuous improvement in quality and operations.

Qualifications

• Bachelor's degree in engineering, operations, or business.
• 5+ years of quality or operations experience in a distribution environment.
• Lean Six Sigma experience and strong data analysis skills.
• Knowledge of WMS and inventory control systems.

Responsibilities

• Own QMS including SOPs, document control, audit schedule, and management review.
• Serve as site lead for ISO 9001 compliance and lead internal audits.
• Define and track KPIs (Perfect Order Rate, accuracy, damage rate, returns, complaints).
• Lead root cause analysis and corrective actions for customer issues.
• Drive Lean and continuous improvement initiatives.
• Set receiving inspection standards and manage OS&D issues with suppliers.
• Implement pick audits, AQL sampling, and final shipment checks.
• Establish packaging standards to reduce transit damage.
• Oversee cycle count accuracy and investigate inventory variances.
• Ensure WMS data accuracy and adherence to scanning processes.
• Define processes for holds, traceability, and disposition.
• Develop standard work, audit routines, and training programs.
• Partner with Operations, Transportation, IT, Customer Service, and Procurement.

Skills

Lean Six Sigma

Data analysis

Auditing

Education

Bachelor's degree in engineering, operations, or business

Tools

WMS

Inventory control systems

Job description

DSJ Global in Columbus, OH is seeking a Customer Quality & Continuous Improvement leader to own the QMS, drive ISO 9001 compliance, and lead internal audits. You will define KPIs, lead root cause analysis, and push Lean initiatives across a distribution network.

In this role you will collaborate with Operations, Transportation, IT, Customer Service, and Procurement to ensure accurate data, effective controls, and continuous improvement in quality and operations.