Quality Assurance Manager

Standard Printing Company of Canton; Canton (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hiring bonus

Health benefits on day one

401(k) match

Job summary

Standard Printing Company in Canton, Ohio is seeking a Quality Manager to lead the build-out of an ISO 9001 quality management system and own customer complaint resolution. This role partners with leadership and production to mature processes, documentation, and audit readiness.

You will drive CAPA programs, train operators in quality standards, and serve as the primary contact for quality concerns across departments, delivering timely, well-documented investigations and actions.

Qualifications

• 3–5 years of experience in manufacturing or printing quality management.
• Experience building out or maturing an ISO 9001 quality management system (not just maintaining one) strongly preferred.
• Demonstrated ability to manage customer complaint resolution with professionalism and speed.
• Knowledge of ISO 9001 systems and quality documentation practices.
• Strong communication and leadership skills, with the ability to influence across departments without direct authority.
• Proficient in Microsoft Office; experience with ERP or QMS systems preferred.
• ISO 9001 Internal Auditor or Six Sigma certification a plus.

Responsibilities

• Lead the continued build-out and maturation of Standard Printing Company’s developing ISO 9001 Quality Management System, including processes, documentation, and audit readiness.
• Own the customer complaint resolution process end-to-end, delivering prompt investigations, root-cause analysis, and clear written responses to customers and internal stakeholders.
• Serve as the primary point of contact for sales on quality-related customer concerns, providing fast turnaround and consistent follow-up.
• Establish and maintain document control, calibration records, and quality documentation needed to support ISO certification.
• Lead internal and external audits as the ISO system matures.
• Partner with leadership and production to develop and implement effective corrective and preventive actions (CAPA).
• Train and mentor production operators in quality processes and visual inspection techniques.
• Collaborate with shift leads to ensure consistent quality standards across departments.
• Drive continuous improvement initiatives to reduce waste, defects, and rework.

Skills

ISO 9001 knowledge

Quality management

Root cause analysis

Documentation

Cross-functional collaboration

Tools

Microsoft Office

ERP systems

QMS systems

Job description

Help build it. Own the response. Drive the standard. Standard Printing Company is seeking a Quality Manager to lead the build-out of our ISO 9001 quality system and take ownership of customer complaint resolution.

Position Summary

We are seeking a dedicated and detail-oriented Quality Manager to lead the continued build-out of our ISO 9001 quality management system and to take ownership of customer complaint resolution. Our ISO program is in its early stages, and this position will play a critical role in developing the structure, documentation, and discipline needed to mature it into a fully functioning, audit-ready system. Equally important, the Quality Manager will serve as the primary owner of customer complaint investigations and responses, ensuring customers and internal stakeholders receive timely, well-documented answers and consistent follow-through. The Quality Manager will partner with leadership and production to lead corrective and preventive actions, train production operators on quality standards and inspection techniques, and influence improvement across departments without direct authority. The successful candidate will be a proactive problem solver who builds systems, gets answers fast, and earns trust through follow-through.

About Standard Printing Company

Standard Printing Company has operated since 1923, utilizing a combination of trained personnel, equipment, and technology. As an established offset and digital commercial printer, the company is seeking individuals interested in long-term careers with a reputable and expanding business. Our pursuit of success is guided by our fundamental values: serving as Customer Advocates, maintaining Operational Excellence, demonstrating Integrity, fostering Trust through Transparency, and remaining grounded in Tradition while dedicated to Progress. Learn more about us on YouTube: https://youtu.be/5wHadiWauow

Key Responsibilities

• Lead the continued build-out and maturation of Standard Printing Company’s developing ISO 9001 Quality Management System, including processes, documentation, and audit readiness.
• Own the customer complaint resolution process end-to-end, delivering prompt investigations, root-cause analysis, and clear written responses to customers and internal stakeholders.
• Serve as the primary point of contact for sales on quality-related customer concerns, providing fast turnaround and consistent follow-up.
• Establish and maintain document control, calibration records, and quality documentation needed to support ISO certification.
• Lead internal and external audits as the ISO system matures.
• Partner with leadership and production to develop and implement effective corrective and preventive actions (CAPA).
• Train and mentor production operators in quality processes and visual inspection techniques.
• Collaborate with shift leads to ensure consistent quality standards across departments.
• Drive continuous improvement initiatives to reduce waste, defects, and rework.

Qualifications

• 3–5 years of experience in manufacturing or printing quality management.
• Experience building out or maturing an ISO 9001 quality management system (not just maintaining one) strongly preferred.
• Demonstrated ability to manage customer complaint resolution with professionalism and speed.
• Knowledge of ISO 9001 systems and quality documentation practices.
• Strong communication and leadership skills, with the ability to influence across departments without direct authority.
• Proficient in Microsoft Office; experience with ERP or QMS systems preferred.
• ISO 9001 Internal Auditor or Six Sigma certification a plus.

WHY SHOULD YOU APPLY?

At Standard Printing Company, we believe in investing in our people and providing long-term career opportunities in a stable, growing organization. Compensation: Competitive salary based on experience, plus a $2,000 hiring bonus. Benefits on Day One: Medical, Dental, Vision, and 401(k) with company match — available from your first day of employment. Growth & Development: Shape a quality program from the ground up. This is a role with real ownership, visibility to leadership, and a clear opportunity to make a lasting impact on the business. Culture: Join a family-oriented team that has been serving customers since 1923. Generous paid leave and holidays, a positive work environment, and a company that genuinely values its people. Technology: Work with a company that continually reinvests in equipment, systems, and processes — and is committed to building a modern, audit-ready quality system to match. Standard Printing Company | Canton, Ohio | In business since 1923