Senior IS Technician

SGS Consulting; Provo (UT); On-site; USD 25,000 - 34,000; Full time

Job summary

SGS Consulting is hiring for an IT Field Technician to travel between Provo store locations to install and support computer hardware, printers, networking devices, and cabling. You will image devices, perform basic configurations, and complete documentation for each service call.

Ideal candidates have 2–5 years of IT or hardware support experience, a High School diploma, and a valid driver’s license. Flexibility for after-hours work and travel to multiple sites is required to maintain service

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Travel to multiple store locations to perform IT hardware installation and support tasks.
• Install, configure, and maintain PCs, printers, networking equipment, and cabling.
• Execute device imaging and basic system configuration activities.
• Perform preventative maintenance and scheduled service calls at assigned locations.
• Troubleshoot and resolve hardware and basic connectivity issues onsite.
• Complete required documentation, service reports, and paperwork accurately.
• Follow daily instructions and support provided by lead or FTE team members.
• Participate in on‑call support for after‑hours, weekend, and holiday store issues.
• Maintain professional customer service while working across multiple sites.
• Ensure timely completion of assigned tasks within scheduled hours.

Skills

Hardware installation

Field service

Onsite troubleshooting

Customer service

Time management

Basic networking

MS Office proficiency

Valid driver’s license

Travel to multiple locations

Education

High School Diploma

Tools

MS Office tools

Job description

Job Responsibilities:

• Travel to multiple store locations to perform IT hardware installation and support tasks
• Install, configure, and maintain PCs, printers, networking equipment, and cabling
• Execute device imaging and basic system configuration activities
• Perform preventative maintenance and scheduled service calls at assigned locations
• Troubleshoot and resolve hardware and basic connectivity issues onsite
• Complete required documentation, service reports, and paperwork accurately
• Follow daily instructions and support provided by lead or FTE team members
• Participate in on‑call support for after‑hours, weekend, and holiday store issues
• Maintain professional customer service while working across multiple sites
• Ensure timely completion of assigned tasks within scheduled hours

Skills:

• Hardware installation and support (PCs, printers, networking devices)
• Field service and onsite troubleshooting
• Device imaging and basic configuration
• Customer service and communication skills
• Time management and ability to work independently
• Basic networking and cabling knowledge
• MS Office proficiency (Outlook, Excel, etc.)?????2–5 years of IT or hardware support experience
• High School diploma required
• Valid driver’s license and reliable personal transportation
• Ability to travel daily between multiple locations
• Willingness to work flexible hours including nights, weekends, and holidays if needed
• Ability to lift up to 75 lbs
• Strong customer service and communication skills
• Ability to work independently in a field-based environment
• Proficiency with MS Office tools (Outlook, Excel, etc.)

Education/Experience:

• High School Diploma or equivalent required