IS Support Specialist – Legal Tech & Client Solutions

Gibson Dunn; New York (NY); On-site; USD 95,000 - 115,000; Full time

Job summary

Gibson Dunn in New York is seeking an IS Support Specialist to deliver hardware and software support across the office. You will resolve incidents, log details in ServiceNow, and work closely with the IS team to maintain operational readiness.

The role requires 5+ years of IS support, strong customer service, and the ability to manage multiple tasks with accuracy. The schedule is Monday–Friday 11:00 a.m. – 7:00 p.m., with overtime as needed.

Qualifications

• Bachelor’s degree in a related field or technical training with equivalent experience.
• Minimum 5+ years of IS support experience.
• Experience providing IS support in a Legal or Professional Services environment.
• Experience supporting Windows 11, MacOS and iOS environments.
• Experience supporting Microsoft Office, Exchange and SCCM.

Responsibilities

• Executing the effective and timely delivery of IS services, both hardware and software.
• Interacting effectively with all customer constituencies, in person when possible.
• Deploying and maintaining equipment availability including PCs, printers, laptops, and AV systems.
• Performing as a second-level technical resource to resolve customer issues.
• Logging issues in ServiceNow and contributing to the Knowledge Base.
• Maintaining inventory in the Asset Management System and supporting after-hours needs.
• Demonstrating organizational skills and prioritizing work while multi-tasking.

Skills

Strong communication

Customer service

Problem solving

Under pressure

Relationship building

Flexibility

Overtime readiness

Education

Bachelor's degree in related field

Tools

ServiceNow

SCCM

Microsoft Office

Exchange

Job description

Gibson Dunn in New York is seeking an IS Support Specialist to deliver hardware and software support across the office. You will resolve incidents, log details in ServiceNow, and work closely with the IS team to maintain operational readiness.

The role requires 5+ years of IS support, strong customer service, and the ability to manage multiple tasks with accuracy. The schedule is Monday–Friday 11:00 a.m. – 7:00 p.m., with overtime as needed.