Remote IT Service Specialist | Hybrid Legal IT Support

Nixon Peabody LLP; Boston (MA); Hybrid; USD 58,000 - 79,000; Full time

Job summary

Nixon Peabody LLP is seeking an IT Service Specialist to provide technical support for attorneys and staff, covering hardware and software applications, with a hybrid or remote schedule available from 11:30 AM–8 PM ET. The role emphasizes ownership of issues, strong communication, and collaboration with IT teams and vendors.

Ideal candidates have 3–5 years in IT support, solid knowledge of Windows and iOS environments, and experience with ITSM systems and conferencing technology.

Qualifications

• 3–5 years of experience in an IT support role, preferably in a law firm.
• High School Diploma required; Bachelor's degree preferred.
• Strong communication and interpersonal skills; ability to explain technical concepts to non-technical users.

Responsibilities

• Provide technical support for Firm-approved applications, connectivity, and hardware via phone and in-person assistance.
• Log all incidents and service requests in the ITSM platform with governance and policies.
• Take ownership of tasks and ensure timely resolution.
• Support conference room technology including video/web conferencing and projection systems.
• Collaborate with vendors to resolve issues with smartphones, PCs, printers, and AV equipment.
• Maintain accurate IT asset inventory records.

Skills

Strong communication

Interpersonal skills

Ability to explain tech to non-tech

Patience & empathy

Analytical thinking

Prioritize multiple requests

Team-oriented

Logical problem solving

Education

High School Diploma

Bachelor's degree preferred

Tools

ITSM platforms (TeamDynamix, ServiceNow, Freshservice)

Remote support tools (VNC, SCCM, RDP)

Conference room tech (Webex, Teams, Zoom)

Windows OS

Apple iOS

Job description

Nixon Peabody LLP is seeking an IT Service Specialist to provide technical support for attorneys and staff, covering hardware and software applications, with a hybrid or remote schedule available from 11:30 AM–8 PM ET. The role emphasizes ownership of issues, strong communication, and collaboration with IT teams and vendors.

Ideal candidates have 3–5 years in IT support, solid knowledge of Windows and iOS environments, and experience with ITSM systems and conferencing technology.