IS Trainer (Temporary Position)

Gibson, Dunn & Crutcher; New York (NY); On-site; USD 89,544 - 96,432; Full time

Benefits offered by this job

Health care

Paid sick time

Job summary

Gibson Dunn in New York is seeking an IS Trainer to deliver training for attorneys and staff, respond to requests, analyze needs, and drive software adoption. The role reports to the Senior Manager, Technology Training & Change Management.

Responsibilities include scheduling and delivering new hire training, supporting firm-wide software rollouts, preparing training materials, and coordinating training logistics for in-person and virtual sessions.

Qualifications

• Bachelor’s degree or technical training; legal industry experience preferred.
• Minimum 5 years delivering technical training in corporate environments, preferably in the legal industry.
• Solid knowledge of Windows 11, Microsoft 365, iManage, Teams, and Acrobat.
• Experience with iOS/macOS devices and legal applications such as Litera Compare/Create.
• Ability to translate technical concepts for diverse audiences across varying skill levels.

Responsibilities

• Schedule and deliver new hire training for attorneys and staff in assigned offices.
• Participate in firm-wide projects including software testing and training program development.
• Create and distribute training materials and QuickCards.
• Coordinate conference room and virtual classroom setup.
• Collaborate with Global Services for smooth software rollouts.
• Provide ongoing training and Just-in-Time sessions as needed.
• Maintain relationships with office Directors to identify and address training needs.
• Act as an active member of the local office to deliver high-level training and support.

Skills

Verbal communication

Written communication

One-on-one training

Group training

Organizational skills

Policy adherence

Overtime availability

Education

Bachelor's degree or technical training

Tools

Windows 11

Microsoft 365

iManage

Microsoft Teams

Adobe Acrobat

Apple iOS/macOS

Litera Compare

Litera Create/NTD

Aderant Expert Time

InterAction

Foundation

Camtasia

Captivate

Job description

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in New York, the IS Trainer will be responsible for providing superior service to the firm’s customers in the assigned office(s) by responding to requests, analyzing needs, developing programs and delivering appropriate training and information.

This role reports to the Senior Manager, Technology Training & Change Management.

Responsibilities

• Scheduling and delivering new hire training for all attorneys and staff in assigned office, and back up other offices as needed.
• Participating in Firm-wide projects including regression testing, analysis of business needs, prototyping of software, research and development of best practices and analysis of user reaction.
• Researching, planning, organizing and delivering training programs for all attorneys and staff.
• Maintaining visibility and communication with the members of the offices to determine training needs; offers “Just-in-Time” training as needed.
• Distributing training aids such as bulletins, QuickCards and handouts. May also be asked to prepare any of the above.
• Scheduling and preparing the setup of conference room and virtual classroom.
• Working closely with Global Services personnel to implement smooth software rollouts.
• Writing materials for training programs as requested, evaluating, learning and making recommendations for changes for new programs and software upgrades.
• Maintaining a working relationship with the Directors of Admin to determine specific needs within the office.
• Participating as an active member of the local office to provide platinum-level service in training and support.
• Contacting attendees and department representatives about training program opportunities (maintaining an updated calendar).
• Maintaining a working relationship with the Support Center and Support Services, actively participating in troubleshooting and problem escalation.
• Assisting outside consultants with preparation and administration of various training programs.

Qualifications

• Strong verbal, written, interpersonal, and team skills.
• Comfortable with one-on-one as well as group training. Must have the ability to translate technical concepts and terms into understandable terminology for participants.
• Ability to work with a diverse audience whose skill levels vary from the beginner, inexperienced user, to the advanced, power user. Must have ability to diffuse potential problems and enjoy working in challenging situations, while maintaining a positive approach toward their customers.
• Must have strong organizational skills and be able to prioritize work efficiently, multi-tasking is a must
• Maintain and adhere to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS function
• Ability to work overtime as necessary.

Experience

• Bachelor’s degree in a related field is preferred or technical school training with equivalent experience is also considered.
• Experience in the legal industry is preferred.
• Minimum 5 years of verifiable experience delivering technical training in the legal industry and corporate environment. Successful completion of training assignments, as verifiable through evaluations or references, is required.
• Must have solid knowledge of Windows 11 operating system, Microsoft 365, iManage, Microsoft Teams, and Adobe Acrobat.
• Experience with Apple iOS/macOS devices as well as legal applications such as Litera Compare and Litera Create/NTD is required.
• Experience with Aderant Expert Time, InterAction and Foundation, Camtasia, Captivate, or other eLearning production software is a plus.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

The hourly compensation rate for this position is $65-70/hr. The salary offered will depend upon qualifications and other operational considerations.

Benefits offered for this position may include health care and paid sick time.

For technical difficulties with our online application, please contact us at [e-mail]. Our recruiting support team will respond as soon as possible.

Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.

If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at [e-mail]. This is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.

Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.