IS Support Specialist

Ledgent Technology; Grants Pass (OR); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, life, and long-term –

Paid vacation, sick time & holidays

Tuition reimbursement & professional开发

Fully onsite position

Job summary

Ledgent Technology seeks an IS Support Specialist for Grants Pass, OR. This onsite, direct-hire role supports Windows Server environments, Active Directory, and Microsoft 365 while delivering second-level helpdesk assistance across a multi-site organization.

You will troubleshoot hardware, software, networking, and infrastructure issues, assist with security and disaster recovery, and contribute to infrastructure projects. Excellent communication and professionalism are essential.

Qualifications

• Associate degree in IT or related field.
• Experience supporting Windows desktop and server environments.
• Hands-on experience with Microsoft 365 and Active Directory.
• Strong troubleshooting across hardware, software, networking, and infrastructure.
• Experience supporting network devices and connectivity issues.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and adapt to changing business needs.
• High degree of professionalism and confidentiality.

Responsibilities

• Administer and support Windows Server environments.
• Manage Active Directory, Group Policy, and user access controls.
• Support Microsoft 365 technologies including Entra ID, Exchange Online, Teams, and cloud services.
• Maintain server software, patch management, endpoint protection, and internal apps.
• Troubleshoot Cisco networking equipment including routers and switches.
• Support workstation OS, desktop apps, and peripherals.
• Manage mobile devices and MDM solutions.
• Support VoIP technologies including desk/soft phones and cloud platforms.
• Maintain local and network printers.
• Administer file permissions and access controls within local and domain environments.
• Support backup and disaster recovery solutions.
• Provide escalation support for complex help desk issues and document procedures.
• Assist with technology projects, upgrades, deployments, and infra improvements.
• Travel between locations as needed to support systems.

Skills

Troubleshooting

Communication

Prioritization

Confidentiality

Education

Associate degree in IT

Tools

Windows Server

Active Directory

Microsoft 365

Networking

Job description

IS Support Specialist (JN -102026-433579) Grants Pass, Oregon

Salary: USD55000 - USD60300 per year

Role: IS Support Specialist

Location: Grants Pass (100% Onsite)

Position Type: Direct Hire, Full Time

Annual Compensation: $60,300

Overview

A Ledgent Technology client is on the hunt for an IS Support Specialist to join a collaborative IT team supporting a multi-site organization. This role is ideal for a well-rounded IT professional who enjoys a mix of systems administration, end-user support, networking, and infrastructure troubleshooting. The successful candidate will provide second-level technical support while helping maintain the stability, security, and performance of the organization's technology environment.

This position offers the opportunity to work in a close-knit team where initiative, reliability, and strong technical aptitude are highly valued. Internal advancement opportunities are available for individuals looking to grow their IT careers.

Key Responsibilities

• Administer and support Windows Server environments.
• Manage Active Directory, Group Policy, and user access controls.
• Support Microsoft 365 technologies including Entra ID, Exchange Online, Teams, and cloud-based services.
• Maintain server software, patch management systems, endpoint protection platforms, and internal applications.
• Troubleshoot and support Cisco networking equipment including routers and switches.
• Support workstation operating systems, desktop applications, and peripheral devices.
• Manage mobile devices and mobile device management solutions.
• Support VoIP technologies including desk phones, soft phones, and cloud-based telephony platforms.
• Maintain local and network printers.
• Administer file permissions and access controls within local and domain environments.
• Support backup and disaster recovery solutions.
• Provide escalation support for complex help desk issues and ensure timely resolution of incidents.
• Document troubleshooting activities, system changes, and support procedures.
• Assist with technology projects, upgrades, deployments, and infrastructure improvements.
• Travel between locations as needed to support technology systems and equipment.

Required Qualifications

• Knowledge and skills equivalent to an Associate's degree in Information Technology or a related field.
• Experience supporting Windows desktop and server environments.
• Hands-on experience administering Microsoft 365 and Active Directory.
• Strong troubleshooting skills across hardware, software, networking, and infrastructure technologies.
• Experience supporting network devices and connectivity issues.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and adapt to changing business needs.
• High degree of professionalism, confidentiality, and sound decision-making.

Preferred Qualifications

• Industry certifications related to Microsoft, networking, or systems administration.
• Experience with Cisco networking technologies.
• Experience with server administration and infrastructure support.
• Knowledge of endpoint management, backup solutions, and security best practices.
• Medical, dental, life, and long-term disability insurance
• Paid vacation, sick time, and holidays
• Tuition reimbursement and professional development support
• Business casual environment
• Fully onsite position
• Small IT team with broad exposure to systems and infrastructure
• Opportunity for professional growth and internal advancement