IS Support Tech Onsite - FT Days

Northwest Healthcare; Tucson (AZ); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous PTO

Matching 401(k)

Career advancement opportunities

Rewards & Recognition Programs

Exclusive Discounts and Perks

Job summary

Northwest Medical Center is seeking an IS Support Technician to provide hands-on technical support for computer systems and networks. The role covers troubleshooting, installation, maintenance, and end-user assistance for hardware and software issues.

You will diagnose and repair hardware problems, track IT inventory, and help create guides to assist users. Responsibilities include ensuring security practices and supporting remote or field teams while maintaining reliable attendance.

Qualifications

• Associate Degree in clinical or information technology, or revenue cycle management preferred.
• 0-1 years of experience in hardware, software, and network troubleshooting and resolution, and/or helpdesk support preferred.

Responsibilities

• Diagnosis and repairs faulty hardware, escalating more complex issues to senior staff or external vendors.
• Provides first-level support for hardware, software and network issues.
• Maintains accurate inventory of IT equipment, including tracking the deployment and return of devices.
• Documents troubleshooting steps, solutions, and system changes in knowledge bases or logs.
• Creates and maintains user guides or training documentation to help end-users understand common IT tasks or processes.
• Assists in identifying and addressing potential security risks or vulnerabilities.
• Provides technical support for remote or field workers, helping them troubleshoot issues via phone, email, or remote desktop tools.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.

Skills

Customer service

Communication

Teamwork

IT concepts

Education

Associate Degree in IT or related field

Tools

Remote desktop tools

Job description

Seeking a full-time IS Support Tech to support our Information Systems department at Northwest Medical Center, located on 6200 N La Cholla Blvd.

Day Shift: Schedule to be determined and is based on the needs of the department.

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

What We Offer

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Matching 401(k)
• Opportunities for Career Advancement
• Rewards & Recognition Programs
• Exclusive Discounts and Perks

Job Summary

The Information Systems (IS) Support Technician is responsible for providing technical support to ensure the smooth operation of computer systems and networks within an organization. This position is responsible for troubleshooting, installation, maintenance, and assistance for various hardware and software issues.

Essential Functions

• Diagnosis and repairs faulty hardware, escalating more complex issues to senior staff or external vendors.
• Provides first-level support for hardware, software and network issues.
• Maintains accurate inventory of IT equipment, including tracking the deployment and return of devices.
• Documents troubleshooting steps, solutions, and system changes in knowledge bases or logs.
• Creates and maintains user guides or training documentation to help end-users understand common IT tasks or processes.
• Assists in identifying and addressing potential security risks or vulnerabilities.
• Provides technical support for remote or field workers, helping them troubleshoot issues via phone, email, or remote desktop tools.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in clinical or information technology, or revenue cycle management preferred
• 0-1 years of experience in hardware, software, and network troubleshooting and resolution, and/or helpdesk support preferred

Knowledge, Skills And Abilities

• Ability to provide high quality customer service.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of network infrastructure and IT security.
• Excellent communication and interpersonal skills.
• Excellent written and verbal communication.
• Familiarity with information security and risk management concepts.
• Strong background in information technology operations.
• Ability to solve technical problems quickly and efficiently.
• Demonstrates a sense of ownership.