IT Support Specialist

Ledgent Technology; Grants Pass (OR); On-site; USD 55,000 - 82,000; Full time

Job summary

Ledgent Technology in Grants Pass, OR is seeking an experienced IT Support Specialist to join our IT team. The role focuses on providing Tier II/III technical support across infrastructure, systems, networking, and end-user technologies to maintain a secure, reliable, and highly available environment.

The ideal candidate has strong Microsoft tech background, server administration, networking, cloud services, and excellent troubleshooting.

Qualifications

• Associate degree in Information Technology or related field.
• 3+ years of experience supporting Windows-based environments.
• Experience administering Windows Server, Active Directory, Group Policy, Microsoft 365, Exchange Online, and Entra ID (Azure AD).
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication; able to manage multiple tasks.

Responsibilities

• Provide Tier II/Tier III technical support for hardware, software, network, and system issues.
• Install, configure, maintain, and troubleshoot Windows Server environments.
• Administer Active Directory, Group Policy, user accounts, and permissions.
• Support Microsoft 365 services including Exchange Online and Entra ID.
• Manage Cisco network infrastructure and email/web security.
• Support desktops, peripherals, and mobile devices; assist with backups and DR.
• Document issues, resolutions, and changes; escalate when needed.
• Travel between local offices for installations and maintenance.

Skills

Troubleshooting

Verbal and written communication

Multitasking

Education

Associate degree in Information Technology or related field

Tools

Windows Server

Active Directory

Group Policy

Microsoft 365

Exchange Online

Entra ID (Azure AD)

Cisco networking

MDM

Job description

Location: Grants Pass, OR (Onsite)

Employment Type: Full-Time

Overview

IT Support Specialist

Location: Grants Pass, OR (Onsite)

Employment Type: Full-Time

Overview

We are seeking an experienced IS Support Specialist to join a growing organization and provide technical support across infrastructure, systems, networking, and end-user technologies. This individual will serve as a key member of the IT team, supporting daily operations while helping maintain a secure, reliable, and highly available technology environment.

The ideal candidate will have a strong background in Microsoft technologies, server administration, networking, cloud services, and end-user support. This role requires excellent troubleshooting skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide Tier II/Tier III technical support for hardware, software, network, and system-related issues
• Install, configure, maintain, and troubleshoot Windows Server environments
• Administer and support Active Directory, Group Policy, user accounts, and permissions
• Manage Microsoft 365 services including Exchange Online, Teams, Entra ID, and related cloud technologies
• Support server software, endpoint protection, patch management, and internal web-based applications
• Maintain and troubleshoot Cisco network infrastructure including switches, routers, and related equipment
• Manage email security, web security, and connectivity solutions
• Support desktop and laptop operating systems, software applications, and peripheral devices
• Administer mobile device management (MDM) solutions and mobile endpoints
• Support VoIP, softphone, and cloud-based telephony environments
• Configure and maintain local and network printers
• Manage backup and recovery processes for on-premises and cloud-based systems
• Troubleshoot connectivity issues involving third-party business applications and integrated systems
• Document technical issues, resolutions, and system changes
• Escalate complex issues when necessary and collaborate with vendors and internal teams
• Travel between local offices to support technology installations, upgrades, and maintenance

Required Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience
• 3+ years of experience supporting Windows-based environments
• Experience administering:
  • Windows Server
  • Active Directory
  • Group Policy
  • Microsoft 365
  • Exchange Online
  • Entra ID (Azure AD)
• Strong troubleshooting and problem-solving skills
• Experience supporting workstation hardware, operating systems, and software applications
• Understanding of TCP/IP networking fundamentals
• Strong verbal and written communication skills
• Ability to manage multiple tasks and competing priorities

Preferred Qualifications

• Experience with Cisco networking technologies
• Azure cloud administration experience
• Experience with endpoint management solutions
• Mobile Device Management (MDM) experience
• Backup and disaster recovery experience
• Industry certifications such as:
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certifications
  • CCNA
• Experience in regulated industries such as financial services, healthcare, or government

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.