IS Support Analyst I — Hands-On IT Helpdesk (Mon–Fri)

Pyrotek, Inc.

Sanborn (NY)

On-site

USD 37,000 - 45,000

Full time

9 days ago

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Job summary

Pyrotek, Inc. is seeking an IS Support Analyst 1 to join our Information Systems team at the Sanborn, NY facility.

This hands-on role will support employees with hardware, software, and endpoint needs, acting as the first line of assistance for IT issues and helping maintain smooth operations. You will install, configure, and troubleshoot systems, work on projects with IS colleagues, and provide clear user documentation.

Qualifications

High school diploma required; associate or bachelor's degree preferred.
Experience in PC or IT support in an IS environment is preferred.
CompTIA, MCSA, or equivalent certifications are a plus.
Must have a valid U.S. driver's license (and passport or ability to obtain one).

Responsibilities

Install, configure, and support endpoints and IS equipment.
Troubleshoot and resolve helpdesk tickets for internal users.
Assist with hardware and software maintenance, updates, and repairs.
Monitor system performance and create reports as needed.
Prepare clear documentation for processes, troubleshooting, and user support.
Collaborate with IS team on projects and escalate complex issues when needed.
Deliver outstanding customer service and represent IS as a trusted partner to internal teams.