Software Support Analyst I — Frontline Tech & Training

i3 Verticals, LLC; Tennessee; On-site; USD 42,000 - 54,000; Full time

Job summary

i3 Verticals, LLC is seeking a Software Support Analyst I to provide frontline technical support for proprietary software to external clients from our Piney Flats, TN office. The role requires troubleshooting, clear communication, and the ability to manage multiple tasks with accuracy.

Ideal candidates will have at least two years of related experience and a high school diploma or equivalent; an Associate degree or higher is preferred. Some travel may be required.

Qualifications

• High school diploma or equivalent is required.
• Two years related experience.
• Strong troubleshooting skills are essential.
• Strong verbal and written communication skills are required.
• Knowledge of SQL is a plus but not required.
• Ability to prioritize workload and manage multiple responsibilities.

Responsibilities

• Provide frontline technical support for our software via phone, email, and remote access to clients.
• Build and maintain effective relationships with team members, management, developers, and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate unresolved issues to the appropriate teams.
• Document all reported issues and task details; analyze data collected.
• Deploy and provide training on software applications to new and current clients.

Skills

Troubleshooting

Communication

Technical concepts

SQL (optional)

Education

High school diploma

Associate degree or higher preferred

Job description

i3 Verticals, LLC is seeking a Software Support Analyst I to provide frontline technical support for proprietary software to external clients from our Piney Flats, TN office. The role requires troubleshooting, clear communication, and the ability to manage multiple tasks with accuracy.

Ideal candidates will have at least two years of related experience and a high school diploma or equivalent; an Associate degree or higher is preferred. Some travel may be required.