IRP/IFTA Admin & Credential Coordinator

Commonwealth of VA Careers; Richmond (VA); On-site; USD 43,000 - 50,000; Full time

Job summary

The Virginia Department of Motor Vehicles (DMV) is seeking 2 Administrative & Credential Coordinators to join the Motor Carrier IFTA/IRP team in Richmond. These roles coordinate IFTA, IRP and other motor carrier credentials while maintaining regulatory and financial standards.

You will manage document filing, data entry, payments, and credential issuance, with accurate indexing, Q&A with customers, and cross‑functional support.

Qualifications

• Strong written and verbal communication with error-free typing.
• Advanced organizational skills to manage high-volume tasks efficiently.
• Ability to verify documentation and resolve discrepancies in applications, credentials, or payments.
• Proficiency in Microsoft Office Suite.
• Experience in administrative support or customer service.

Responsibilities

• Prepare electronic and paper documents for filing and/or digital archiving, ensuring accuracy and policy compliance.
• Manage file-room, paper records and document retrieval with PII and FOIA compliance.
• Resolve issues with undeliverable or returned mail and update records.
• Verify and index applications, tax returns, and other documents for processing.
• Respond clearly to customer inquiries about status and requirements.
• Collaborate with DMV teams to address escalated issues and ensure timely resolutions.
• Issue credentials to customers through queue management with accuracy.
• Maintain and reconcile DMV inventory of plates, permits, and decals.
• Assist with departmental projects as assigned.
• Process payments accurately and reconcile daily transactions.
• Receive, log, and distribute incoming mail and documents.

Skills

Strong communication

Organizational skills

Document verification

Microsoft Office

Administrative support

Tools

Microsoft Office Suite

Job description

The Virginia Department of Motor Vehicles (DMV) is seeking 2 Administrative & Credential Coordinators to join the Motor Carrier IFTA/IRP team in Richmond. These roles coordinate IFTA, IRP and other motor carrier credentials while maintaining regulatory and financial standards.

You will manage document filing, data entry, payments, and credential issuance, with accurate indexing, Q&A with customers, and cross‑functional support.