CDL Support Technician- Position #04825 - Hourly/Wage

DHRM; Richmond (VA); On-site; USD 29,000 - 33,000; Full time

Job summary

The Virginia Department of Motor Vehicles (DMV) in Richmond is seeking a CDL Support Technician (Hourly/Wage) to help maintain and update CDL and driver history records for compliance with federal and state regulations. This high-volume role focuses on accuracy and resolving duplicate pointers in the SPEXS system to support REAL ID readiness.

Wage position limits apply: up to 1,500 hours per agency per year and a maximum of 29 hours per week, with no state benefits.

Qualifications

• Demonstrated experience with high-volume data entry.
• Experience in customer service addressing complex issues.
• Experience in regulatory/public service environments with CDL management/driver history

Responsibilities

• Research, evaluate and update CDL/driver history records for compliance.
• Resolve duplicate pointers in SPEXS to ensure REAL ID readiness.
• Maintain accuracy of driver history records and assist regulatory processes.

Skills

Data entry

Customer service

Regulatory knowledge

Document interpretation

Record research

MS Office

Tools

OnBase

CSS

CDLIS

SPEXS

Job description

Title: CDL Support Technician- Position #04825 - Hourly/Wage

State Role Title: Admin and Office Spec III

Hiring Range: $20.69 - $23.80

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DMV Headquarters Richmond, VA (NDR Compliance Work Center)

Agency Website: www.dmvnow.com

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles (DMV) is seeking to hire a CDL Support Technician. This position is an HOURLY/WAGE position without state benefits. The CDL Support Technician is a technical position within a high-volume DMV regulatory unit. This position is responsible for researching, evaluating, and updating CDL and driver history records to ensure compliance with Federal and State regulations. The role focuses on maintaining the accuracy of driver history records and assisting in resolving duplicate pointers through the SPEXS system, helping Virginia remain compliant with REAL ID requirements.

Wage positions are limited to no more than 1,500 hours per agency during the 12-month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week, on average, over the 12-month period.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Demonstrated experience in high-volume data entry
• Experience in customer service related to complex issue resolution
• Experience in regulatory or public service environments with CDL management, driver history, or licensing
• Experience interpreting complex documents, including federal and state regulations
• Skilled in identifying and resolving record discrepancies for regulatory compliance
• Experience in conducting research to verify and update records
• Proficient in Microsoft Office (Word, Excel) for data management and reporting

Additional Considerations

• Familiarity with DMV systems (e.g., OnBase, CSS, CDLIS, SPEXS)
• Knowledge of FMCSA, REAL ID, and state regulations as they apply to driver records

Special Instructions

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance. Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment
Phone: [phone]
Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 28 Sep 2026 Eastern Daylight Time
Applications close: 02 Oct 2026 Eastern Daylight Time