Regulatory Consultant (Wt: MS Compliance Officer I) - 76002145

DGS Office of External Affairs; Tallahassee (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

The Florida Department of Highway Safety and Motor Vehicles, Division of Motorist Services, is seeking a Regulatory Consultant (MS Compliance Officer I) to process IRP/IFTA applications and provide high-quality customer service. The role involves reviewing documents, issuing credentials, handling payments, and addressing inquiries from carriers and tax collectors via phone, email, and in-person contact.

Typical duties include verifying completeness, ensuring compliance with state motor vehicle

Qualifications

• Ability to review materials for completeness, accuracy, and compliance with federal and state motor vehicle registration laws and IRP/IFTA procedures.
• Ability to perform mathematical computations correctly and manage customer conflicts constructively.
• Proficiency with computer applications including Word, Excel, Outlook, and ability to create clear written correspondence.
• Knowledge of confidential information handling and customer service skills including cultural sensitivity and professional communication.
• Ability to work standard business hours (8:00 a.m. to 5:00 p.m., Monday-Friday) with occasional overtime.

Responsibilities

• Processing applications and providing customer service for IRP/IFTA services.
• Examining documents and making eligibility determinations.
• Issuing credentials and processing payments.
• Responding to inquiries from carriers, tax collectors, and other stakeholders via phone, email, and in-person interaction.

Skills

Regulatory compliance

Customer service

Document review

MS Word/Excel/Outlook

Confidential information handling

Tools

Word

Excel

Outlook

Job description

The Regulatory Consultant (MS Compliance Officer I) serves the Florida Department of Highway Safety and Motor Vehicles, Division of Motorist Services, processing applications and providing customer service for International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) services. The role involves examining documents, making eligibility determinations, issuing credentials, processing payments, and responding to inquiries from carriers, tax collectors, and other stakeholders via phone, email, and in-person interaction.

Key qualifications:

• Ability to review materials for completeness, accuracy, and compliance with federal and state motor vehicle registration laws and IRP/IFTA procedures
• Ability to perform mathematical computations correctly and manage customer conflicts constructively
• Proficiency with computer applications including Word, Excel, Outlook, and ability to create clear written correspondence
• Knowledge of confidential information handling and customer service skills including cultural sensitivity and professional communication
• Ability to work standard business hours (8:00 a.m. to 5:00 p.m., Monday-Friday) with occasional overtime