Ironclad CLM Engineer - Automation & Governance (Remote)

Genpact; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Genpact is seeking an Engineer - Application Support N to drive Ironclad CLM configuration, governance, and secure integrations. You will design, automate, and manage contracts workflows, collaborating with Legal, Procurement, Compliance, and Security teams.

The role emphasizes production support, testing, and documentation, with a focus on data governance and privacy compliance in a fast-moving, AI-powered environment.

Qualifications

• Bachelor’s degree in IT or relevant field.
• Experience with Ironclad platform certifications or advanced administration capabilities.
• Experience with SaaS governance, cloud security, and enterprise integration architecture.
• Familiarity with legal operations, procurement workflows, or contract management processes.
• Knowledge of compliance frameworks and audit requirements.
• 3+ years of experience in contract lifecycle management tools, ideally Ironclad, or SaaS platform development.
• Hands-on experience with Ironclad or similar CLM tools.
• Strong understanding of procurement processes, orchestration platforms, and enterprise technology ecosystems.
• Experience supporting SaaS platforms and cloud-based enterprise applications.
• Experience working within Agile or Product Model delivery organizations.
• Experience collaborating with Legal, Procurement, Compliance, or Security stakeholders preferred.
• Strong understanding of Agile methodologies and experience working in Scrum teams.
• Solid knowledge of security best practices, compliance frameworks, and non-functional requirements.
• Excellent problem-solving skills, with a proactive approach to identifying and resolving issues.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Ability to produce accurate work under pressure with frequent deadlines
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple priorities and complex technical initiatives.

Responsibilities

• Design, develop, configure, and automate Ironclad CLM solutions.
• Build workflows, templates, clause libraries, and business rules.
• Oversee system administration, roles, security, releases, and env updates.
• Migrate legacy contracts into Ironclad with data integrity.
• Govern platform, monitor incidents, and change control.
• Leverage AI features to enable end-to-end source-to-contract processes.
• Manage and report progress on development tasks.
• Participate in Agile ceremonies and release planning.
• Stay current on Source-to-Contract tech trends.
• Provide production support and troubleshoot Ironclad integrations.
• Develop and execute tests: unit, integration, UAT.
• Create docs, guides, procedures, and cross-team training.
• Monitor workflow adoption, data quality, and continuous improvement.
• Support vulnerability remediation, risk assessments, and incident response.
• Ensure data governance, retention, and privacy compliance.

Skills

Agile Methodology

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Personal Effectiveness

Storytelling

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Tools

Ironclad CLM

Job description

Genpact is seeking an Engineer - Application Support N to drive Ironclad CLM configuration, governance, and secure integrations. You will design, automate, and manage contracts workflows, collaborating with Legal, Procurement, Compliance, and Security teams.

The role emphasizes production support, testing, and documentation, with a focus on data governance and privacy compliance in a fast-moving, AI-powered environment.