Engineer - Application Support N 4A

Genpact; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Genpact is seeking an Engineer - Application Support N to drive Ironclad CLM configuration, governance, and secure integrations. You will design, automate, and manage contracts workflows, collaborating with Legal, Procurement, Compliance, and Security teams.

The role emphasizes production support, testing, and documentation, with a focus on data governance and privacy compliance in a fast-moving, AI-powered environment.

Qualifications

• Bachelor’s degree in IT or relevant field.
• Experience with Ironclad platform certifications or advanced administration capabilities.
• Experience with SaaS governance, cloud security, and enterprise integration architecture.
• Familiarity with legal operations, procurement workflows, or contract management processes.
• Knowledge of compliance frameworks and audit requirements.
• 3+ years of experience in contract lifecycle management tools, ideally Ironclad, or SaaS platform development.
• Hands-on experience with Ironclad or similar CLM tools.
• Strong understanding of procurement processes, orchestration platforms, and enterprise technology ecosystems.
• Experience supporting SaaS platforms and cloud-based enterprise applications.
• Experience working within Agile or Product Model delivery organizations.
• Experience collaborating with Legal, Procurement, Compliance, or Security stakeholders preferred.
• Strong understanding of Agile methodologies and experience working in Scrum teams.
• Solid knowledge of security best practices, compliance frameworks, and non-functional requirements.
• Excellent problem-solving skills, with a proactive approach to identifying and resolving issues.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Ability to produce accurate work under pressure with frequent deadlines
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple priorities and complex technical initiatives.

Responsibilities

• Design, develop, configure, and automate Ironclad CLM solutions.
• Build workflows, templates, clause libraries, and business rules.
• Oversee system administration, roles, security, releases, and env updates.
• Migrate legacy contracts into Ironclad with data integrity.
• Govern platform, monitor incidents, and change control.
• Leverage AI features to enable end-to-end source-to-contract processes.
• Manage and report progress on development tasks.
• Participate in Agile ceremonies and release planning.
• Stay current on Source-to-Contract tech trends.
• Provide production support and troubleshoot Ironclad integrations.
• Develop and execute tests: unit, integration, UAT.
• Create docs, guides, procedures, and cross-team training.
• Monitor workflow adoption, data quality, and continuous improvement.
• Support vulnerability remediation, risk assessments, and incident response.
• Ensure data governance, retention, and privacy compliance.

Skills

Agile Methodology

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Personal Effectiveness

Storytelling

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Tools

Ironclad CLM

Job description

Engineer - Application Support N

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

This role is responsible for driving the ongoing evolution of Client’ commercial (procurement) contracting capabilities by securing, automating, and governing the enterprise implementation of Ironclad, the low-code/no-code enterprise CLM platform. We are seeking an experienced Ironclad configuration consultant to ensure that Ironclad CLM workflows, integrations, data flows, and configurations meet the highest standards of security, compliance, and operational efficiency. Responsibilities include design, configuration, development, integration, security, automation, and operational support of the organization’s Ironclad Contract Lifecycle Management (CLM) platform. This role partners closely with Legal, Procurement, Compliance, Security, Product, Architecture, and Technology teams to deliver scalable, secure, and efficient contract management solutions that support enterprise business operations and digital transformation initiatives.

Ironclad Platform Development & Management

• Design, develop, configure, and automate solutions within the Ironclad CLM platform to create efficient digital contracting experiences.
• Build and maintain advanced workflows, approval processes, contract templates, clause libraries, and dynamic business rules.
• Oversee system administration, including user roles, security permissions, release schedules, and environment updates.
• Manage the migration of legacy contracts into the Ironclad repository while ensuring data integrity.
• Own platform governance, monitoring, incident management, and change control to ensure high availability and reliability.
• Leverage process intelligence, analytics and AI-driven features (Ironclad AI Assist, clause extraction, risk scoring) where applicable. to implement end-to-end capabilities across source to contract processes.

Stakeholder Collaboration & Project Management

• Manage and report on the progress of assigned development and operational tasks.
• Participate in agile ceremonies, including backlog refinement, sprint planning, and release coordination.
• Stay current on emerging technologies and trends in the Source-to-Contract space.

Quality Assurance & Support

• Provide production support and troubleshoot issues related to the Ironclad platform and its integrations.
• Develop and execute testing plans, including unit, integration, and user acceptance testing.
• Create and maintain technical documentation, configuration guides, operational procedures, and cross-team training on CLM functionality.
• Identify opportunities andMonitor system performance, workflow adoption, and data quality to drive continuous improvement in workflows, usability, and support processes.
• Support vulnerability remediation, risk assessments, and incident response activities.
• Ensure compliance with data governance, retention, and privacy policies.

Bachelor’s degree in IT or relevant field

Experience with Ironclad platform certifications or advanced administration capabilities.
Experience with SaaS governance, cloud security, and enterprise integration architecture.
Familiarity with legal operations, procurement workflows, or contract management processes.
Knowledge of compliance frameworks and audit requirements.

• 3+ years of experience in contract lifecycle management tools, ideally Ironclad, or SaaS platform development
• Hands-on experience with Ironclad or similar CLM tools
• Strong understanding of procurement processes, orchestration platforms, and enterprise technology ecosystems.
• Experience supporting SaaS platforms and cloud-based enterprise applications.
• Experience working within Agile or Product Model delivery organizations.
• Experience collaborating with Legal, Procurement, Compliance, or Security stakeholders preferred.
• Strong understanding of Agile methodologies and experience working in Scrum teams.
• Solid knowledge of security best practices, compliance frameworks, and non-functional requirements.
• Excellent problem-solving skills, with a proactive approach to identifying and resolving issues.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Ability to produce accurate work under pressure with frequent deadlines
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple priorities and complex technical initiatives.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

ITIL Foundation - AxelosAxelos

Required Skills

Agile Methodology, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Application Support N

Remote Type -

Remote

Work Shift -

Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.