IR Scheduling Specialist – Epic & Patient Concierge

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 65,000 - 88,000; Full time

Job summary

University of California - San Diego Medical Centers seeks an Interventional Radiology Scheduler to coordinate and schedule IR clinic appointments and procedures across UCSD Hillcrest and Jacobs Medical Centers.

The role handles Epic scheduling (Optime and Radiant), patient registration, insurance verification, referrals, and serves as a liaison among clinical teams to ensure smooth, accurate care coordination.

Qualifications

• Three (3) years of related call center and front desk experience in a large complex healthcare setting or equivalent.
• Experience in a call center and/or customer service environment.
• Epic Cadence scheduling experience or similar function.
• Knowledge of third-party payors including federal, state and private health plans.
• Must be able to work various hours and locations based on business needs.
• Proven ability to handle multi-line incoming customer calls, schedule appointments, and perform online registration.
• Must have excellent customer service skills.

Responsibilities

• Coordinate and schedule interventional radiology clinic appointments and procedures for multiple physicians and APPs.
• Manage Epic scheduling in Optime and Radiant; verify insurance and authorizations.
• Register patients and manage referrals, registrations, and scheduling metrics.
• Serve as liaison between internal and external clinical teams to ensure coordination of care.
• Answer and manage multiple telephone lines with high-quality customer service.
• Support front desk operations and clinic workflow as needed.

Skills

Call center experience

Excellent customer service

Multi-line phone handling

Bilingual English/Spanish

Tools

Epic Cadence

Job description

University of California - San Diego Medical Centers seeks an Interventional Radiology Scheduler to coordinate and schedule IR clinic appointments and procedures across UCSD Hillcrest and Jacobs Medical Centers.

The role handles Epic scheduling (Optime and Radiant), patient registration, insurance verification, referrals, and serves as a liaison among clinical teams to ensure smooth, accurate care coordination.