IR Front Office Scheduler — Patient Concierge & Scheduling

HorseShoe Beverage Company; Nashville (TN); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Company paid holidays

Vacation and sick time

Medical and vision insurance

Basic life insurance

Short-term disability

Additional life insurance

Job summary

Urology Associates, P.C. Interventional Radiology seeks an experienced IR Front Office Scheduler to join our team.

The role manages phones and administrative tasks to support patients and visitors, ensuring smooth daily operations. Responsibilities include greeting patients, scheduling based on physician availability and clinic guidelines, updating demographics and insurance data, coordinating hospital scheduling, obtaining preauthorization, collecting patient payments, and preparing charts for

Qualifications

• Greet patients warmly and provide courteous service.
• Maintain confidentiality per HIPAA standards.
• Use EMR to match physician availability with patient needs.
• Schedule appointments per clinic guidelines.
• Update patient demographics and insurance information accurately.
• Coordinate surgical schedule with the hospital.
• Handle confirmations, cancellations, and reschedules.
• Obtain preauthorization and communicate patient financial responsibility.

Responsibilities

• Answer phones and manage front desk administrative tasks.
• Prepare patient charts for procedures including forms and AR/ pre-op documentation.
• Check patients in for procedures and verify insurance and identity.
• Ensure all paperwork is scanned and filed in the electronic medical record.
• Communicate with physicians and staff to resolve patient concerns.
• Assist with requests from other medical offices (faxing records, etc.).

Skills

Customer service

HIPAA compliance

Communication

Multitasking

Job description

• Employee Type Full Time Hourly
• Manage Others No

Description

Urology Associates, P.C., Interventional Radiology has an immediate need for an experienced IR Front Office Scheduler to join their team!

The Front Office Scheduler is responsible for managing our phones and other administrative tasks associated with assisting our patients and other visitors.

Requirements

• Serve as the first point of contact for patients at our practice. Greet patients warmly & provide courteous service both in office and over the phone
• · Use sound judgment in handling calls, especially when dealing with highly sensitive medical information. Complies with HIPPA policies and standards with regards to patient confidentiality.
• · Use the EMR system to match physician availability with the patient's needs and preferences in terms of date and time.
• · Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• · When scheduling patients, be sure to add and update demographics and insurance information for patients thoroughly & accurately.
• · Coordinate surgical schedule with the hospital
• · Confirm, cancel, reschedule and update patient appointments at request of the patient or the provider.
• · Work with the insurance company to obtain pre authorization for medical procedure and communicate with the customer regarding their portion of financial responsibility.
• · Collect any amount due by the patient prior to the procedure
• · Prepare patient charts for the day's procedures in advance. To consist of arm band and all forms required for pre, intra and post-op.
• · Check the patient in for their procedure when they arrive at the office. Go over the paperwork and obtain a copy of the insurance card. Schedule their follow-up appointment. Notify the medical assistant that they are ready to be called back.
• · Ensure that all procedural paperwork for the day has been scanned into the patient's medical record and properly filed.
• · Address patient concerns efficiently and effectively. Use customer service principles and techniques to deal with patients calmly and pleasantly.
• · Communicates as needed with physicians and other staff about any patient concerns. Consults with the office manager about any system or administrative issues.
• · Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• · Uses customer service principles and techniques to deal with patients calmly and pleasantly.

Summary

UA also offers a fantastic Benefits Package:

• Company Paid Holidays
• Vacation and Sick Time, Plus 2 Personal Days a Year
• Medical and Vision Insurance
• Basic Life Insurance (Company Paid!)
• Optional Short-Term Disability
• Optional Additional Life Insurance for Employee and/or Family Members