Device Repair & Tech Troubleshooter

Apple Inc.; Charleston (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Technical Expert in Charleston, South Carolina. In this role, you will provide exceptional customer service and technical support for Apple products. Responsibilities include troubleshooting hardware and software issues, performing repairs, and educating customers about product options. The ideal candidate will have experience in retail or sales and possess the skills required for hardware repairs. This position may require work during nights and weekends.

Qualifications

• Experience in retail or sales.
• Visual inspection and fine motor skills for hardware repairs.
• Experience troubleshooting hardware and software issues.

Responsibilities

• Provide excellent service to customers by understanding needs.
• Troubleshoot and resolve service concerns for Apple hardware and software.
• Educate customers about repair options and Apple products.

Skills

Troubleshooting

Customer service

Technical expertise

Communication

Job description

A leading technology company is seeking a Technical Expert in Charleston, South Carolina. In this role, you will provide exceptional customer service and technical support for Apple products. Responsibilities include troubleshooting hardware and software issues, performing repairs, and educating customers about product options. The ideal candidate will have experience in retail or sales and possess the skills required for hardware repairs. This position may require work during nights and weekends.