Genius Repair Specialist — Tech & Customer Care

Apple; Charleston (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

Apple is seeking a dedicated team member in Charleston, South Carolina, to provide exceptional service to customers experiencing issues with Apple products. As part of the retail team, you'll deepen your knowledge of Apple products while assisting customers in troubleshooting and resolving hardware and software concerns.

The ideal candidate will bring retail experience and a strong commitment to customer satisfaction. You'll also have the opportunity to contribute to an inclusive work environment and support the team's success.

Qualifications

• Experience in retail or sales.
• Ability to work varied shifts including nights and weekends.
• Skills in troubleshooting hardware/software issues.
• Visual inspection capabilities for hardware repairs.

Responsibilities

• Support customers with Apple product issues and repairs.
• Diagnose and resolve hardware and software service concerns.
• Educate customers on products and service recommendations.
• Collaborate with team leaders on recurring issues.

Skills

Technical expertise of Apple products

Troubleshooting hardware and software

Customer service experience

Visual inspection and fine motor skills

Job description

Apple is seeking a dedicated team member in Charleston, South Carolina, to provide exceptional service to customers experiencing issues with Apple products. As part of the retail team, you'll deepen your knowledge of Apple products while assisting customers in troubleshooting and resolving hardware and software concerns.

The ideal candidate will bring retail experience and a strong commitment to customer satisfaction. You'll also have the opportunity to contribute to an inclusive work environment and support the team's success.