IP/MPLS Network Engineer I — On-Call Tier II Support

Bluebird Fiber; Kansas City (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Bluebird Fiber is seeking a Network Engineer I to join a collaborative team in Kansas City. You will assist with IP/MPLS provisioning, design, and technical support for POPs and collocation sites, contributing to project management and documentation efforts.

The role demands strong communication, independent problem-solving, and flexibility to work varied shifts. Prior Telecommunications experience and equipment programming are valued traits for success.

Qualifications

• 5 to 7 years in Telecommunications/Optical Transport environment or equivalent training.
• Flexible work hours including evenings, nights, weekends, and holidays.
• Valid state driver’s license.
• Strong oral and written communications skills.
• Experience with equipment configuration programming.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide 24/7 Tier II technical support via on-call rotation for all major platforms and assist in isolation/resolution of issues.
• Support Engineering Director with project management, detailed network design, procurement of equipment and materials for IP/MPLS network.
• Document network through CLR/DLRs, Work Orders, Engineering Packages and OSS databases.
• Assist in new customer installations, procurement, provisioning, and test/turn-up scheduling.
• Support Business Development and Sales with product/service development.
• Maintain accurate trouble ticketing timelines and coordinate network outages and changes.
• Ensure network traffic management and equipment configurations yield optimal performance.
• Perform other related engineering duties as required.

Skills

Telecommunications experience

Optical Transport

Communications skills

Time management

Technical support

Equipment configuration programming

Self-motivated

Education

College/Technical School degree or equivalent

Job description

Bluebird Fiber is seeking a Network Engineer I to join a collaborative team in Kansas City. You will assist with IP/MPLS provisioning, design, and technical support for POPs and collocation sites, contributing to project management and documentation efforts.

The role demands strong communication, independent problem-solving, and flexibility to work varied shifts. Prior Telecommunications experience and equipment programming are valued traits for success.