Network Engineer I Provisioning

Bluebird Fiber; Farmington Hills (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Bluebird Fiber is seeking a Network Engineer I to join our Midwest-based IP/MPLS team. The role focuses on engineering, provisioning, and Tier II technical support for our IP/MPLS network, with responsibilities spanning design, implementation, and documentation of network elements.

You will collaborate with the Engineering Director, manage test and turn-up activities for new customers, and provide 24/7 on-call support. A strong background in telecom and optical transport is required.

Qualifications

• 5 to 7 years in Telecommunications/Optical Transport environment or equivalent Technical Training.
• Flexible work hours including evenings, nights, weekends and holidays.

Responsibilities

• Provide 24/7 Tier II technical support via on-call rotation for major platforms.
• Support engineering design, provisioning, and implementation for IP/MPLS network.
• Coordinate test and turn-up scheduling for new customer installations.
• Document network designs, CLR/DLRs, Work Orders, and OSS records.
• Assist Business Development and Sales with product/service developments.
• Lead troubleshooting of configuration, provisioning, or routing issues with minimal supervision.

Skills

Telecommunications experience

Optical transport

IP/MPLS knowledge

Network design

On-call support

Education

College/Technical School degree

Tools

Network equipment configurations

Job description

ABOUT THE COMPANY

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Brief Description

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com. Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Network Engineer I to be a part of a collaborative team. This is a full-time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture. The Provisioning Engineer is responsible for inside plant engineering of Point of Presence (POP) and Collocation sites in addition to managing engineering projects and providing technical support providing advanced knowledge as it pertains to design, configuration, prioritization, implementation, and documentation of Bluebird's IP/MPLS Network. This position includes the creation of implementation details, provisioning configuration, upgrading, and troubleshooting of IP/MPLS Layer 1 and Layer 2 network Elements.

Requirements

ESSENTIAL EXPERIENCE

• 5 to 7 years in Telecommunications/Optical Transport environment or equivalent Technical Training.
• Flexible work hours as required to include evening, night shifts, overtime, call-ins, weekends, and/or holidays.
• Valid state driver’s license.
• Self-motivated and the ability to make independent decisions based on policies, practices & project requirements.
• Strong knowledge of PC and software applications.
• Strong oral and written communications skills.
• Strong technical aptitude for new protocols and technologies with the ability to provide technical support.
• Multi-task oriented while maintaining composure in a demanding work environment.
• Experience with equipment configuration programming.

Desired Experience

• College/Technical School degree or equivalent work experience.
• Certified Optical Network training certifications.
• Experienced with the Fundamentals of Carrier Ethernet.
• Familiar with other conventional telecommunications equipment functions, applications, and configurations.

Summary

This position is responsible for engineering, provisioning, and Tier II technical support for Bluebird's IP/MPLS technologies. The position requires analytical thinking, conventional network practices and standards, a thorough understanding of the systems and components deployed, and the technical competence to support Tier I operations personnel with minimal added support.

Primary Responsiblilites

• Support the Engineering Director with project management & implementation, detailed network design, procurement of equipment and materials for Bluebird’s IP/MPLS network.
• Ensure proper documentation of Bluebird’s network to include CLR/DLR’s, Work Orders, Engineering Packages and Bluebird OSS databases.
• Provide engineering support for new customer installations to include procurement, provisioning, and coordination of test and turn-up scheduling.
• Provide support to Bluebird’s Business Development and Sales departments for the development of products and services.
• Provide 24/7 Tier II technical support via on-call rotation for all major platforms. Participate in the isolation and resolution of problems associated with configuration, provisioning, or routing of traffic and services on the Bluebird network.
• Ensure accurate trouble ticketing timelines and notifications are documented for network anomalies as well as provide technical leadership in network outage situations.
• Provide technical support to planning and operation departments of ongoing network initiatives.
• Ensure that network traffic management and equipment configurations are maintained ensuring optimal performance.
• Other related tasks associated with the administration of engineering initiatives as required.

Bluebird is an equal opportunity employer.