Senior Network Technician: Proactive Support & Provisioning

Twin Valley Telephone Inc; Clay Center (KS); On-site; USD 55,000 - 85,000; Full time

Job summary

Twin Valley Telephone Inc in Kansas is seeking a Network Technician II to lead day-to-day support for business customer-facing network provisioning and IT operations. You will install, provision, and troubleshoot access, transport, business, and residential services, collaborating with Field Operations and Tier 1 & 2 teams to resolve complex issues while delivering excellent customer service.

The role requires MEF Carrier Ethernet knowledge, Cisco or Juniper CLI proficiency, and a proactive,

Qualifications

• Associate’s degree in communications technology or related area or equivalent experience.
• MEF Carrier Ethernet Certified Professional required.
• Proficiency with Cisco or Juniper CLI is required.

Responsibilities

• Partner with Field Operations and Tier 1 & 2 teams to resolve complex service issues.
• Serve as backup to the central office technician.
• Collaborate with external entities for troubleshooting and testing purposes.
• Interact with service managers, service delivery, and sales engineering to optimize network operations.
• Provide support for Telecom IP/Data products from Internet access to private IP/Data services.

Skills

Advanced networking skills

Troubleshooting

Analytical thinking

Team leadership

Customer service orientation

Adaptability

Education

Associate’s degree in communications technology or related area

MEF Carrier Ethernet Certified Professional

Cisco or Juniper CLI proficiency

Tools

Cisco CLI

Juniper CLI

MetaSphere

MetaSwitch

Ethernet transport

Minerva

ADB

Adtran/Calix

Job description

Twin Valley Telephone Inc in Kansas is seeking a Network Technician II to lead day-to-day support for business customer-facing network provisioning and IT operations. You will install, provision, and troubleshoot access, transport, business, and residential services, collaborating with Field Operations and Tier 1 & 2 teams to resolve complex issues while delivering excellent customer service.

The role requires MEF Carrier Ethernet knowledge, Cisco or Juniper CLI proficiency, and a proactive,