Field Technician

Bluebird Fiber; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Bluebird Fiber is seeking a Field Technician in Kansas City, MO to support fiber network installations, maintenance, and rapid restoration for enterprise and wholesale customers. The role requires flexibility for day, evening, night shifts and on-call duties, with a valid state driver’s license and strong communication skills.

The candidate should have experience in telecommunications or related training, with preferred college/technical degree and experience in DS3/DS1, SONET/DWDM, and OTDR

Qualifications

• 1 year of telecommunications or equivalent technical training.
• College or technical degree preferred.
• Private line broadband installation and maintenance.
• DS3/DS1 installation and maintenance.
• SONET/DWDM installation and maintenance.
• Test equipment proficiency (OTDR, OSA, DS1/3, Ethernet).

Responsibilities

• Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers.
• Provide proper documentation of BBF’s network (Site Audits, and Inventory Databases).
• Provide installation, test and acceptance for nodes and collocations into BBF’s network.
• Support emergency restoration for aerial and/or buried fiber optic cable in BBF’s network.
• Provide emergency restoration support for BBF’s network equipment.
• Maintain BBF colocation facilities and report any observations of damage or violation.
• Provide 24x7 network coverage, to include trouble tickets and alarm monitoring at a Tier I level.
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required.

Skills

Telecom field installation

Shift flexibility

Valid state driver license

Strong oral and written communications

Self-motivated and independent

Problem solving

Telecom equipment installation

Cisco IP Certification

Alcatel Lucent IP Certification

VOIP Switching

Fiber optics splicing

SS7/STP support

Availability for overtime/weekends/hol

Education

1 year telecommunications or equivalent training

College or technical degree

Private line broadband installation and maintenance

DS3/DS1 installation and maintenance

SONET/DWDM installation and maintenance

Test equipment proficiency (OTDR, OSA, DS1/3, Ethernet)

Job description

• Location 8330 Ward Parkway,Suite 500,Kansas City, MO, 64114,United States

ABOUT THE COMPANY

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com .

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Field Technician to be a part of a collaborative team. This is a full-time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

Requirements

EDUCATION AND EXPERIENCE:

• Minimum of 1 years in telecommunications or equivalent technical training
• College or Technical degree or equivalent, preferred
• Private line broadband installation and maintenance
• DS3/DS1 installation and maintenance
• SONET/DWDM installation and maintenance
• Test equipment proficiency (OTDR, OSA, DS1/3, and Ethernet)

SKILLS AND ABILITIES:

• Willing to work day, evening, night shifts, overtime, call-ins, weekends, and/or holidays as required. Hours to be worked are determined by job requirements
• Valid state driver license with clean driving record
• Self-motivated and the ability to make sound decisions with minimal supervision
• Strong oral and written communications skills
• Multi-task and maintain composure in a demanding work environment.
• Telecommunications equipment installation, preferred
• Cisco or Alcatel Lucent IP Certifications, preferred
• VOIP Switching and maintenance, preferred
• Fiber optics splicing and maintenance, preferred
• SS7/STP support, preferred

SUMMARY

PRIMARY RESPONSIBLILITES

• Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers. This could include structured wiring, NID installation and the addition of pluggable cards and jumpers at the Bluebird Fiber locations.
• Provide proper documentation of BBF’s network (Site Audit’s, and Inventory Databases).
• Provide installation, test and acceptance for nodes and collocations into BBF’s network.
• Support emergency restoration for aerial and/or buried fiber optic cable in BBF’s network.
• Provide emergency restoration support for BBF’s network equipment.
• Maintain BBF colocation facilities and report any observations of damage or violation.
• Provide 24x7 network coverage, to include trouble tickets and alarm monitoring at a Tier I level.
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required.

Bluebird is an equal opportunity employer.