IoT Technical Customer Success Engineer (FR/EN)

Team8; United States; On-site; USD 65,000 - 100,000; Full time

Job summary

Monogoto is seeking a technically skilled Customer Success professional to onboard IoT customers, troubleshoot connectivity issues, and train users on the Monogoto backend and API usage. You will support French-speaking clients about 30% of the time and contribute to documentation and internal tooling.

The role requires a technician degree, fluent English and French, and experience with APIs, Zendesk, and IoT environments. Strong communication and time-management skills are essential.

Qualifications

• Technician degree is required.
• Fluent English with strong customer-facing and written communication.
• Fluent French (professional) is mandatory.
• Efficient time management and ability to work with minimal supervision.
• Create short videos to explain troubleshooting steps.
• Good Microsoft Excel skills.
• Ability to meet deadlines and work efficiently.
• Strong communication and problem-solving skills.
• Experience with Zendesk is a plus.
• Experience with Kibana is a plus.
• Experience creating/using APIs or scripts is mandatory.
• Experience with helpdesk software is a plus.
• IoT or telecommunications industry experience is a plus.
• Experience creating user guides or tutorial videos is a plus.

Responsibilities

• Onboard and support customers in deploying IoT devices and ensure smooth network connectivity.
• Troubleshoot IoT connectivity issues (TCP/IP, DNS, VPN, NAT) and perform packet analysis (e.g., Wireshark).
• Train customers on Monogoto backend and API usage to maximize platform use.
• Configure network preferences and enable features like reverse access for IoT devices via the admin portal.
• Provide regular account reviews, monitor network health, and proactively resolve issues.
• Collaborate with internal teams to resolve escalations and ensure customer satisfaction.
• Contribute to technical documentation and develop internal tools for customers.
• Support French-speaking customers ~30% of the time.
• Own selective customer success backoffice projects.

Skills

French (Professional)

English (Fluent)

Customer support

Troubleshooting

APIs/Scripts

Time management

Video explanations

Excel

Communication

Education

Technician degree

Tools

Zendesk

Kibana

APIs/Scripts

Helpdesk software

Job description

Monogoto is seeking a technically skilled Customer Success professional to onboard IoT customers, troubleshoot connectivity issues, and train users on the Monogoto backend and API usage. You will support French-speaking clients about 30% of the time and contribute to documentation and internal tooling.

The role requires a technician degree, fluent English and French, and experience with APIs, Zendesk, and IoT environments. Strong communication and time-management skills are essential.