Monogoto- Technical Customer Success Engineer (IoT-French speaker)| Remote | US

your Jared; Northern (KY); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Monogoto is seeking a Technical Customer Success Engineer to onboard and support customers deploying IoT devices while ensuring reliable connectivity across our platform. The role requires fluency in French and English and involves working remotely from the US.

You will troubleshoot network issues (TCP/IP, DNS, VPN, NAT), perform packet analysis with Wireshark, train customers on APIs, and create useful tutorials and documentation. Collaboration with global teams is expected.

Qualifications

• Technician degree required.
• Fluent French and English required.
• Experience with Zendesk and Kibana preferred.

Responsibilities

• Onboard and support customers in deploying IoT devices, ensuring smooth network connectivity.
• Troubleshoot IoT connectivity issues (TCP/IP, DNS, VPN, NAT) and analyze packets with Wireshark.
• Train customers on backend and API usage to maximize platform use.
• Configure network preferences and enable features in Monogoto admin portal.
• Provide regular account reviews and monitor network health metrics.
• Collaborate with internal teams to resolve escalated problems and ensure satisfaction.
• Contribute to technical documentation and develop internal tools.
• Support French-speaking customers 30% of the time.
• Own selective CSM backoffice projects.

Skills

Fluent English

Fluent French

Customer-facing communication

Troubleshooting networking basics

APIs & scripting

Education

Technician degree

Tools

Wireshark

Zendesk

Kibana

Microsoft Excel

Job description

Monogoto- Technical Customer Success Engineer (IoT-French speaker)| Remote | US

Location: Remote, US Remote

Description

About the Company

Monogoto was founded by a team of highly experienced telecommunications, cellular and security experts. Backed by a group of well-known and highly engaged investors and strategic partners, its growing, dynamic and diverse team operates globally from Silicon Valley, USA and Tel-Aviv, Israel.

Monogoto's IoT cellular cloud network enables innovation and flexibility for services that drive a more connected world. Our rapidly expanding 5G IoT connectivity service provides seamless, accessible and cost-effective device connectivity that scales developers' requirements.

Today Monogoto connects millions of devices in over 160 countries and 500 networks across multiple verticals such as from point of sale, manufacturing, healthcare, fleet management, micromobility, retail and so much more.

Job Description:

• Onboard and support customers in deploying IoT devices, ensuring smooth network connectivity.
• Troubleshoot IoT connectivity issues (e.g., TCP/IP, DNS, VPN, NAT) and perform packet analysis using tools like Wireshark.
• Train customers on Monogoto's backend and API usage to maximize their use of the platform.
• Configure network preferences and enable features such as reverse access for IoT devices using the Monogoto admin portal.
• Provide regular account reviews, monitor network health metrics, and proactively resolve issues.
• Collaborate with internal teams to resolve escalated problems and ensure customer satisfaction.
• Contribute to Monogoto technical documentation and develop internal tools to better serve our customers.
• You'll support French-speaking customers 30% of the time
• Own selective CSM backoffice projects

Requirements:

• Technician degree
• Fluent English, excellent customer-facing and communication skills (verbal and written)
• Fluent French (Professional verbal and written) - Mandatory
• Ability to manage time efficiently and work with minimal supervision
• Create short videos to explain troubleshooting steps
• Good Microsoft excel skills
• Ability to work efficiently and meet deadlines
• Good communication and problem-solving skills
• Experience with Zendesk - advantage
• Experience with Kibana - advantage
• Creating/using API or scripts - Mandatory
• Have experience using helpdesk software - advantage
• Have experience in IoT or telecommunications industries - advantag
• Have experience in creating user guides or tutorial videos - advantage

Preferred Skills:

• Understanding of cellular network technology and SIM card functionality

You're a great fit if you:

• Have 3-5 years in technical support / helpdesk / telecom / IoT
• Can troubleshoot networking basics (TCP/IP, DNS, VPN)
• Love customer interaction and can explain technical concepts clearly
• Are fluent in French + English