IoT Technical Support Engineer - Bilingual FR/EN

Monogoto; Palo Alto (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Monogoto is seeking a technically skilled Customer Success role to onboard and support IoT device deployments, ensuring reliable network connectivity from day one. You will troubleshoot connectivity issues, guide customers through Monogoto APIs, and configure network preferences via the admin portal.

Strong written and verbal English and French are required, with 3–5 years in tech support or IoT. The role includes collaboration with internal teams and occasional video tutorials to aid customers.

Qualifications

• Fluent English and French required (verbal and written).
• 3–5 years of experience in technical support, helpdesk, telecom, or IoT.
• Working knowledge of TCP/IP, DNS, VPN, NAT.
• Experience creating or using APIs/scripts.
• Strong written and verbal communication; able to explain technical concepts to non-technical customers.
• Solid Excel skills.
• Ability to manage time and work independently, meeting deadlines with minimal supervision.

Responsibilities

• Onboard and support customers deploying IoT devices, ensuring smooth network connectivity from day one.
• Troubleshoot connectivity issues (TCP/IP, DNS, VPN, NAT) and perform packet analysis using tools like Wireshark.
• Train customers on Monogoto's backend and API so they get the most out of the platform.
• Configure network preferences and features via the Monogoto admin portal.
• Run regular account reviews and monitor network health metrics, proactively resolving issues.

Skills

Fluent English

Fluent French

Networking fundamentals

APIs/scripts

Communication skills

Excel

Time management

Education

Associate/technical degree

Job description

Monogoto is seeking a technically skilled Customer Success role to onboard and support IoT device deployments, ensuring reliable network connectivity from day one. You will troubleshoot connectivity issues, guide customers through Monogoto APIs, and configure network preferences via the admin portal.

Strong written and verbal English and French are required, with 3–5 years in tech support or IoT. The role includes collaboration with internal teams and occasional video tutorials to aid customers.