Remote IoT Tech Success Engineer — French Speaker

your Jared

Northern (KY)

Hybrid

USD 85,000 - 125,000

Full time

4 days ago

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Job summary

Monogoto is seeking a Technical Customer Success Engineer to onboard and support customers deploying IoT devices while ensuring reliable connectivity across our platform. The role requires fluency in French and English and involves working remotely from the US.

You will troubleshoot network issues (TCP/IP, DNS, VPN, NAT), perform packet analysis with Wireshark, train customers on APIs, and create useful tutorials and documentation. Collaboration with global teams is expected.

Qualifications

Technician degree required.
Fluent French and English required.
Experience with Zendesk and Kibana preferred.

Responsibilities

Onboard and support customers in deploying IoT devices, ensuring smooth network connectivity.
Troubleshoot IoT connectivity issues (TCP/IP, DNS, VPN, NAT) and analyze packets with Wireshark.
Train customers on backend and API usage to maximize platform use.
Configure network preferences and enable features in Monogoto admin portal.
Provide regular account reviews and monitor network health metrics.
Collaborate with internal teams to resolve escalated problems and ensure satisfaction.
Contribute to technical documentation and develop internal tools.
Support French-speaking customers 30% of the time.
Own selective CSM backoffice projects.