Customer Success Engineer: Digital Onboarding & Adoption

Norican Group; LaGrange (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

Paid company holidays

401k with company match

Life & AD&D insurance

Disability coverage (short/long-term)

Medical insurance (Cigna)

Dental & vision coverage

Service awards

Job summary

Norican Group seeks a Customer Success Engineer to manage a diverse customer portfolio and guide them to maximize the Monitizer suite, ensuring post-implementation adoption and satisfaction.

You will serve as the primary contact, provide onboarding and training, collaborate with the IoT team to transform data into insights, and deliver first-level support while gathering feedback to drive product improvements.

Responsibilities

• Manage a diverse portfolio of customers, guiding them to leverage the Monitizer suite and ensure post-implementation adoption and user satisfaction.
• Analyze customers' technical, process, and business challenges to create detailed project specifications and alignment with solution outcomes.
• Define and implement customer solutions, including process data mapping, onboarding, training, and identifying opportunities for continuous improvement.
• Collaborate with customers and IoT teams to transform raw data into valuable insights and ensure requirements are met.
• Engage with customers to ensure positive outcomes, post-sales value realization, and identify upsell opportunities.
• Provide technical expertise and training through seminars, meetings, and other educational initiatives.
• Serve as the primary day-to-day contact for customers to ensure timely and high-quality project delivery.
• Offer first-level support to customers to ensure digital products function effectively.
• Continuously gather customer feedback and share insights with the product development team to drive platform improvements.
• Lead onboarding for new customers, especially those involving third-party equipment or specific solutions, and coordinate with engineering and project management teams to resolve issues.

Job description

Norican Group seeks a Customer Success Engineer to manage a diverse customer portfolio and guide them to maximize the Monitizer suite, ensuring post-implementation adoption and satisfaction.

You will serve as the primary contact, provide onboarding and training, collaborate with the IoT team to transform data into insights, and deliver first-level support while gathering feedback to drive product improvements.