IoT Operations & Onboarding Specialist

Pelion; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

A leading IoT connectivity provider is seeking an Operations & Support Specialist to serve as the hub of their North America business. This role will involve operational administration, customer onboarding, and first-line support for IoT solutions. Candidates should possess excellent communication skills and be highly organized. Experience with ticketing systems and mobile technologies is a plus. Join this fast-growing team and contribute to cutting-edge IoT services.

Qualifications

• Ability to manage multiple priorities in a fast-moving environment.

Responsibilities

• SIM card dispatch, provisioning, and inventory management.
• First point of contact for incoming incidents, service requests, and change requests.
• Providing first-level troubleshooting for Connectivity Management solutions.
• Liaise with global teams to coordinate issue resolution.
• Documenting cases, resolutions, and knowledge articles.

Skills

Excellent written and verbal communication skills

Highly organized, proactive, and detail oriented

Strong customer service orientation

Problem-solving mindset

Proficiency with Microsoft Office tools

Tools

Hubspot

Jira

Job description

A leading IoT connectivity provider is seeking an Operations & Support Specialist to serve as the hub of their North America business. This role will involve operational administration, customer onboarding, and first-line support for IoT solutions. Candidates should possess excellent communication skills and be highly organized. Experience with ticketing systems and mobile technologies is a plus. Join this fast-growing team and contribute to cutting-edge IoT services.