IoT Customer Support Specialist (Email-First, Onsite)

POND IoT; Port Reading, Northern (NJ, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

10 days paid time off annually

Up to 10 WFH days per year

401(k) plan eligibility after prob.

Company-provided phone and mobile plan

Mon-Fri daytime schedule

Office-based work environment

Job summary

POND IoT in Woodbridge, NJ is seeking a Customer Support Representative to support our existing customer base via email with occasional phone contact. This is a non-sales, full-time, on-site role designed for a stable weekday schedule and a professional office environment.

You will work with Sales and Technical Support to resolve issues, track interactions in our CRM, and communicate professionally at all times. Prior customer service experience and comfort with phone support are required.

Qualifications

• 1+ year of experience in customer service or customer support.
• Strong written communication skills for email-focused role.
• Ability to manage multiple customer inquiries simultaneously.
• Comfort with basic phone-based support.
• Willingness and ability to work on site in-office full-time.
• Experience with CRM or ticketing systems.
• Background in B2B environments.
• Exposure to technology, telecom, or IoT products or services.
• Strong organizational and documentation skills.

Responsibilities

• Provide customer support primarily via email, with limited phone support as needed.
• Assist existing customers with questions related to accounts, services, and connectivity.
• Collaborate with internal teams, including Sales and Technical Support, to resolve customer issues efficiently.
• Track, document, and manage customer interactions using CRM and support tools.
• Escalate technical or complex issues to the appropriate internal teams.
• Ensure timely, professional, and accurate communication with customers at all times.

Skills

Customer service

Written communication

Multitasking

Phone support

On-site work

B2B experience

IoT knowledge

Tools

CRM

Ticketing systems

Job description

POND IoT in Woodbridge, NJ is seeking a Customer Support Representative to support our existing customer base via email with occasional phone contact. This is a non-sales, full-time, on-site role designed for a stable weekday schedule and a professional office environment.

You will work with Sales and Technical Support to resolve issues, track interactions in our CRM, and communicate professionally at all times. Prior customer service experience and comfort with phone support are required.