IOC Systems Analyst

Optomi; Fort Worth (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Opportunities to grow within cloud and AI technologies

Collaborate with engineering teams

Sustainability-focused organization

Job summary

Optomi, in partnership with a leading AI Cloud Service Provider, is seeking an IOC Systems Specialist to join a fast-paced operations team. The role focuses on providing Tier 2 operational support for high-performance computing cloud infrastructure while maintaining system stability and performance.

The ideal candidate will have 2–5 years of experience with HPC clusters, Kubernetes, and relevant cloud platforms. Opportunities for growth within AI and HPC technologies are available.

Qualifications

• 2–5 years of experience supporting HPC clusters in a production IOC/NOC environment.
• Hands-on experience with Kubernetes and Slurm workload manager.
• Experience with storage technologies such as WEKA and VAST.

Responsibilities

• Provide Tier 2 operational support for HPC cloud environments.
• Monitor, troubleshoot, and resolve incidents related to Kubernetes and Slurm.
• Act as escalation point for Tier 1 support teams.
• Perform root cause analysis and contribute to improvements.

Skills

HPC cluster support

Kubernetes

Slurm workload manager

Incident response

Cloud platforms (AWS, Azure, GCP)

HPC networking

Education

Post-secondary education in Computer Science, Engineering, or related field

Tools

WEKA

VAST

Job description

Optomi, in partnership with a leading AI Cloud Service Provider, is seeking an IOC Systems Specialist to join a fast-paced operations team supporting large-scale HPC and GPU cloud environments.

Position Summary

The IOC Systems Specialist is responsible for providing Tier 2 operational support for high-performance computing (HPC) cloud infrastructure in a 24x7 IOC/NOC environment. This role focuses on monitoring, troubleshooting, and resolving complex incidents across Kubernetes clusters, Slurm-managed workloads, cloud services, and large-scale storage environments. The specialist will help ensure system stability, performance, and uptime while supporting mission-critical AI and GPU computing operations.

What the right candidate will enjoy

• Working with cutting-edge AI and HPC infrastructure technologies
• Supporting large-scale GPU cloud environments in a highly technical operations setting
• Collaborating with engineering and infrastructure teams to solve complex production issues
• Opportunities to grow within cloud, Kubernetes, HPC, and observability technologies
• Being part of a sustainability-focused organization powered by renewable energy

What type of experience the right candidate has

• 2–5 years of experience supporting or operating HPC clusters in a production IOC/NOC environment
• Hands‑on experience with Kubernetes and Slurm workload manager
• Experience supporting storage technologies such as WEKA and VAST
• Background in incident response, troubleshooting, and root cause analysis within complex systems
• Familiarity with cloud platforms such as AWS, Azure, or GCP
• Understanding of HPC networking and storage infrastructure, including InfiniBand, Ethernet fabrics, and high‑throughput storage environments
• Post‑secondary education in Computer Science, Engineering, or related technical discipline, or equivalent hands‑on experience

What the responsibilities are of the right candidate

• Provide Tier 2 operational support for HPC cloud environments while maintaining system stability and SLA adherence
• Monitor, troubleshoot, and resolve incidents related to Kubernetes, Slurm, storage systems, and associated cloud infrastructure
• Act as an escalation point for Tier 1 support teams and coordinate with engineering teams for permanent resolution of issues
• Perform root cause analysis and contribute to continuous operational improvements
• Execute operational changes, maintenance activities, patching, and upgrades following change management procedures
• Support and maintain monitoring, alerting, and observability tools for proactive issue detection
• Maintain runbooks, operational documentation, incident reports, and knowledge base articles
• Support operational readiness for new HPC technologies and infrastructure deployments
• Provide guidance and mentorship to Tier 1 operations staff and data center technicians
• Participate in a 24x7 rotating shift schedule and major incident response activities