Monitoring and Incident Response Specialist

The One 23 Group; Herndon (VA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

The One 23 Group is looking for a Monitoring and Incident Response Specialist to provide real-time monitoring, incident response, and operational support for an enterprise network environment. This role supports MIRT in a 24x7x365 setting to ensure network availability, performance, and security.

You will monitor network infrastructure, investigate alerts, perform initial troubleshooting and root cause analysis, and escalate issues to engineering teams.

Qualifications

• Bachelor's Degree required.
• Minimum 10 years of experience in network operations, IT infrastructure monitoring, or incident response.
• Experience in enterprise IT environments with ticketing systems.

Responsibilities

• Continuously monitor network infrastructure and services for availability and performance.
• Investigate alerts and incidents, perform initial triage and root cause analysis.
• Coordinate resolution with network engineering, security, and applications teams.
• Document incidents and provide stakeholder updates on status and timelines.

Skills

Network operations

Incident response

IT infrastructure monitoring

Troubleshooting

Education

Bachelor's Degree

Job description

Position Description

Description: Remote Work: Hybrid Location: Washington, D.C.

The Monitoring and Incident Response Specialist is responsible for providing real-time monitoring, incident response, and operational support for an enterprise network environment. This role supports the Monitoring and Incident Response Team (MIRT), which operates in a 24x7x365 operational environment to ensure network availability, performance, and security. The specialist monitors network infrastructure and services, investigates alerts and incidents, performs initial troubleshooting and root cause analysis, and escalates issues to appropriate engineering teams.

Requirements:

Network and Service Monitoring

• Continuously monitor network infrastructure, applications, and services to ensure system availability and performance.


• Monitor alerts generated by enterprise monitoring platforms and respond to operational events.


• Track network performance metrics and identify anomalies or potential service disruptions.


• Monitor enterprise infrastructure including routers, switches, firewalls, load balancers, and WAN circuits.

Incident Response and Troubleshooting

• Investigate alerts related to network outages, service degradation, and security events.


• Perform initial triage and root cause analysis of incidents affecting network or application services.


• Troubleshoot connectivity issues and coordinate resolution with network engineering, security, and application teams.


• Escalate critical incidents to appropriate support teams based on severity and impact.

Network Infrastructure Support

• Diagnose issues related to enterprise networking equipment including routers, switches, firewalls, and load balancers.


• Assist with configuration updates and operational changes under established change management processes.


• Utilize packet capture and network diagnostic tools to troubleshoot network anomalies.

Incident Documentation and Reporting

• Document incidents, troubleshooting actions, and resolution steps within the IT service management (ITSM) system.


• Maintain detailed incident logs and operational reports for network and infrastructure events.


• Provide updates to stakeholders regarding incident status, impact, and resolution timelines.

Operational Monitoring and Alert Management

• Monitor enterprise systems for health metrics including:


• Network availability


• CPU utilization


• Memory usage


• Interface performance


• System alerts and alarms

Investigate monitoring alerts and perform operational response procedures.

Requirements

• Public Trust


• Minimum 10 years of experience supporting network operations, IT infrastructure monitoring, or incident response, with 8 years of experience providing IT technical support, performing network/service monitoring, and using ticketing system


• Experience working in enterprise IT environments supporting network or infrastructure operations.


• Bachelor’s Degree