Invoicing Customer Service Coordinator

Total Quality Logistics; Milford (OH); On-site; USD 40,179,000 - 54,371,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Tuition reimbursement

Employee discounts

Tuition reimbursement and more

Job summary

Total Quality Logistics in Milford, OH is seeking an Invoicing Customer Service Coordinator to handle billing, payments, and accounts payable paperwork, building a solid foundation in accounting operations. You will review documents for accuracy, contact customers and sales teams to resolve discrepancies, and contribute to a trusted billing process in a fast-paced team environment.

This role starts at $16.50/hour with strong growth potential and a comprehensive benefits package, located at 1701

Qualifications

• You are driven by helping customers and others.
• You are organized and detail-oriented.
• You can resolve issues with a calm, professional demeanor.
• You have great communication skills.
• You are a team player.
• You are career motivated.
• You are coachable - some office, clerical, or billing experience is preferred but not required.

Responsibilities

• Process incoming paperwork for billing and accounts payable.
• Review all documents for accuracy while ensuring they are filled out completely.
• Make outbound calls to resolve paperwork issues.
• Communicate with sales teams and customers to help resolve any billing discrepancies.
• Answer incoming calls and connect them to the appropriate team.

Job description

About the role:

As an Invoicing Customer Service Coordinator for TQL, you will be responsible for processing payments and billing customers. You will be trained to specialize in invoicing, payment processing, billing audits, payment resolution, and customer-specific billing processes. You will play a vital role in TQL's continued success, ensuring smooth billing and payment operations, while helping maintain our trust with customers and transportation partners. This is an excellent opportunity to build a strong foundation in accounting operations with one of Cincinnati’s leading companies.

What's in it for you:

• Starting pay: $16.50/hour
• Unmatched career growth potential with structured paths and mentorship for advancement
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Up to $5,000/year tuition reimbursement
• Employee referral bonuses
• Certified Great Place to Work with 900+ lifetime workplace award wins

Who we're looking for:

• You are driven by helping customers and others
• You are organized and detail-oriented
• You can resolve issues with a calm, professional demeanor
• You have great communication skills
• You are a team player
• You are professionally driven and career motivated
• You are coachable - some office, clerical, or billing experience is preferred but not required

What you'll do:

• Process incoming paperwork for billing and accounts payable
• Review all documents for accuracy while ensuring they are filled out completely
• Make outbound calls to resolve paperwork issues
• Communicate with sales teams and customers to help resolve any billing discrepancies
• Answer incoming calls and connect them to the appropriate team

Where you'll be:

1701 Edison Dr, Milford, OH 45150

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.