Customer Service Coordinator

Total Quality Logistics; Dayton (OH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Tuition and training reimbursement

Job summary

Total Quality Logistics in Dayton, Ohio is seeking a Customer Service Coordinator to support daily shipment activities and grow the company.

The role offers compensation starting at $16.50/hour, a comprehensive benefits package, and advancement opportunities. Candidates should have customer service experience and verbal communication skills.

The office location is at 9555 N Springboro Pike Suite 100 Building 5, Miamisburg, OH 45342.

Qualifications

• 1+ year customer service experience preferred.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Document and manage all tasks in our internal systems.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.

Skills

Customer service experience

Verbal communication skills

Microsoft Office proficiency

Job description

About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the go-to support for our sales reps, directly helping grow the company.

What’s in it for you

• Compensation starting at $16.50/hour
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
• Advancement opportunities with structured career paths
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need

• 1+ year customer service experience preferred
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills – face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 9555 N Springboro Pike Suite 100 Building 5, Miamisburg, OH 45342

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.