Accounts Receivable Analyst

TQL; Milford (OH); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Tuition reimbursement up to 5000/year

Great Place to Work certification

Job summary

TQL is seeking an Accounts Receivable Analyst to research and analyze customer accounts, resolve issues, and streamline AR processes. You will partner with customers and sales teams to identify root causes of payment problems and prevent recurrences.

You will manage a portfolio of accounts, initiate calls to collect balances, analyze trends to improve cash flow, and prepare AR aging reports while supporting system upgrades and automation initiatives. Location: 1701 Edison Drive Milford, OH 45150.

Qualifications

• Bachelor's degree in accounting or finance or equivalent professional experience.
• Strong communication and problem-solving skills.
• Ability to communicate decisions to management.

Responsibilities

• Manage and report on a portfolio of customer accounts.
• Initiate calls and correspondence with customers to collect and resolve outstanding A/R balances, coordinate payments, and negotiate and manage payment plans.
• Understand TQL's billing process and collaborate with internal teams and customers to resolve payment delinquencies.
• Conduct detailed account research to analyze trends and provide insights to improve cash flow and reduce outstanding balances.
• Document and prepare AR reports, including aging summaries.
• Maintain excellent customer relations through timely and accurate communication on both internal and external interactions.
• Identify inefficiencies in AR processes and recommend improvements.
• Maintain detailed notes, create reminders, and document follow-up within the financial resolution software.
• Assist in automation initiatives or system upgrades related to AR functions.
• Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies.
• Ensure adherence to internal controls and accounting policies.
• Identify customer accounts that require escalation of collection efforts and legal action and support resolution strategies.
• Assume additional responsibilities and assist with special projects as requested

Skills

Critical thinking

Problem solving

Customer service

Communication

Collaboration

Interpersonal skills

Decision making

Conflict resolution

Education

Bachelor's degree in accounting or finance

Job description

As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand, resolve, and streamline Accounts Receivable (AR) processes. You will work as a partner with customers and sales teams to identify root causes of chronic and singular payment issues and proactively prevent additional occurrences. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties.

What's in it for you:

• Starting at $45,000/yr
• Unmatched career growth potential with structured paths and mentorship for advancement
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Up to $5,000/year tuition reimbursement
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you'll be doing:

• Manage and report on a portfolio of customer accounts
• Initiate calls and correspondence with customers to collect and resolve outstanding A/R balances, coordinate payments, and negotiate and manage payment plans
• Understand TQL's billing process and collaborate with internal teams and customers to resolve payment delinquencies
• Conduct detailed account research to analyze trends and provide insights to improve cash flow and reduce outstanding balances
• Document and prepare AR reports, including aging summaries
• Maintain excellent customer relations through timely and accurate communication on both internal and external interactions
• Identify inefficiencies in AR processes and recommend improvements
• Maintain detailed notes, create reminders, and document follow-up within the financial resolution software
• Assist in automation initiatives or system upgrades related to AR functions
• Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies
• Ensure adherence to internal controls and accounting policies
• Identify customer accounts that require escalation of collection efforts and legal action and support resolution strategies
• Assume additional responsibilities and assist with special projects as requested

What you need:

• Bachelor's degree in accounting or finance or equivalent professional experience
• Critical thinking and problem-solving skills with a focus on customer service
• Strong independent decision-making skills with the ability and confidence to effectively communicate your decisions to management
• Exceptional communication, collaboration, and interpersonal skills
• Conflict resolution experience, the ability to work with valued customers while maintaining a professional demeanor

Where you'll be: 1701 Edison Drive Milford, OH 45150

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.