Inventory Solutions Onboarding Specialist

JD Power; United States; On-site; USD 49,000 - 57,000; Full time

Job summary

JD Power Dealer Solutions is seeking an Entry-Level Solutions Specialist to join our Automotive Dealer Solutions team and support our Inventory platform. You will onboard and implement new clients, guiding them from setup to training and adoption, while delivering exceptional customer support and building strong relationships.

The role focuses on executing setups, configuring systems, training users, and ensuring smooth implementations, with a starting salary range of $49,000 - 57,000 USD per

Qualifications

• 0-2+ years experience in B2B customer success, professional services, technical support or account management (or equivalent education)
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Strong communication, problem solving, analytical, public speaking and presentation skills.
• Proficiency with technology and willingness to learn new systems and tools.

Responsibilities

• Provide top-notch customer service and technical support via phone or email.
• Troubleshoot and resolve customer issues related to the Inventory platform.
• Collaborate with internal teams to identify and escalate issues to 3rd party partners in a professional manner.
• Document customer interactions and maintain accurate records details in our CRM.
• Schedule workbook calls with clients to obtain needed information to complete the setup workbook.
• Move an order from initial setup through all the necessary steps to successfully complete setups in a timely manner.
• Complete checklist to ensure setups are done with the highest quality in mind.
• Stay up to date on new features and releases of our inventory management solution.

Skills

Customer service

Problem solving

Analytical thinking

Public speaking

Job description

JD Power Dealer Solutions is seeking an Entry-Level Solutions Specialist to join our Automotive Dealer Solutions team and support our Inventory platform. You will onboard and implement new clients, guiding them from setup to training and adoption, while delivering exceptional customer support and building strong relationships.

The role focuses on executing setups, configuring systems, training users, and ensuring smooth implementations, with a starting salary range of $49,000 - 57,000 USD per