Automotive Inventory Support Specialist (Tier 1)

Dealer eProcess; Phoenix (AZ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical plans

Parental leave

Growth opportunities

Work-life balance

Job summary

Dealer eProcess is seeking a motivated Client Support Specialist to join our Units Inventory team. This entry-level role centers on accurate inventory data, timely client request resolution, and clear written and verbal communication.

As the first point of contact, you will manage tickets, collaborate with vendors and internal teams, and help maintain data integrity for automotive clients. The position offers growth in a fast-paced, collaborative environment.

Qualifications

• Excellent written and verbal communication.
• Organized, detail-oriented, and punctual.
• Ability to multitask efficiently.
• Proficiency with Microsoft Office and Google Docs.

Responsibilities

• Client Communication: Act as the first line of support, answering and directing phone calls with a high level of professionalism.
• Ticket Management: Proactively manage, troubleshoot, and resolve inventory support tickets within established SLAs.
• Cross-Functional Collaboration: Coordinate with vendors and internal DEP departments to resolve complex inventory discrepancies.
• Data Integrity: Maintain accurate records and documentation to ensure seamless inventory tracking for our clients.

Skills

Client communication

Detail-oriented

Multitasking

Stress management

Office suites

Ticketing systems

Tools

Hubspot

Zendesk

Salesforce

Jira

Job description

Dealer eProcess is seeking a motivated Client Support Specialist to join our Units Inventory team. This entry-level role centers on accurate inventory data, timely client request resolution, and clear written and verbal communication.

As the first point of contact, you will manage tickets, collaborate with vendors and internal teams, and help maintain data integrity for automotive clients. The position offers growth in a fast-paced, collaborative environment.