Entry-Level Inventory Solutions Specialist

JD Power; Michigan; On-site; USD 49,000 - 57,000; Full time

Job summary

JD Power Dealer Solutions is seeking an Entry-Level Solutions Specialist to support our Inventory platform and help clients maximize inventory management value. You will onboard new clients, configure setups, train users, and drive adoption in collaboration with our team.

You will resolve customer issues via phone or email, document interactions in our CRM, and coordinate with internal partners to ensure accurate, timely implementations and strong client satisfaction.

Qualifications

• 0–2+ years in B2B customer success, professional services, or technical support.
• Empathetic, positive attitude with a desire to help customers reach goals.
• Strong communication, problem solving, analytical, public speaking and presentation skills.
• Proficiency with technology and willingness to learn new systems and tools.

Responsibilities

• Provide top-notch customer service and technical support via phone or email.
• Troubleshoot and resolve customer issues related to the Inventory platform.
• Collaborate with internal teams to identify and resolve client needs.
• Escalate issues to 3rd party partners in a professional manner.
• Document customer interactions and maintain accurate CRM records.
• Schedule workbook calls with clients to complete the setup workbook.
• Move an order from initial setup through all steps to complete setups on time.
• Complete checklist to ensure high-quality setups and configurations.
• Stay up to date on new features and releases of our inventory solution.

Skills

Customer-focused

Communication skills

Problem solving

Technical aptitude

Tools

CRM Systems

Job description

JD Power Dealer Solutions is seeking an Entry-Level Solutions Specialist to support our Inventory platform and help clients maximize inventory management value. You will onboard new clients, configure setups, train users, and drive adoption in collaboration with our team.

You will resolve customer issues via phone or email, document interactions in our CRM, and coordinate with internal partners to ensure accurate, timely implementations and strong client satisfaction.